Roshan Hadal

• Responsible for velocity and quality of Campaigns department. Achieved 70% OKR completion rate with help of OKR and Data-Driven Engineering tools.
• Functioned as primary point of contact for high-profile clientele, addressing concerns and meeting or exceeding expectations.
• Took ownership of assigned department-wide projects, presenting regular updates to senior leadership on progress and status.
• Responsible for operational excellence. Achieve p99 SLAs for Campaigns while reducing cost by 10%-25% across PODs.
• Scaled team from 40 members to 100 members department while establishing hiring, mentoring and performance management practices.

Headed Engineering and Product Development for CimplyFive’s BLISS product for Company Secretaries and Board of Directors.

• Product Development and Life Cycle - Web and Mobile apps
• Product Management - Launched critical features and services to double revenue YoY, improve renewals from 35% to 65%.
• Product Security - Responsible for securing SOC2 Type 2 and ISO 27001, 27017, 27018 certifications.
• Operations - Cloud Management (SaaS), DevOps, Support, Customer Engagement (Enterprise).

• Stakeholder management with program-level reporting, building clarity and consensus on ambiguous requirements.
• Launched Amazon Pay Coupons. Completed pilot in 6 weeks for Prime Day and then started complete program by Great Indian Festival. Pilot results - 20% improvement in customer conversion over banner experience and 15% improvement on Total Orders/Unique Customers.

Responsible for managing Bangalore Engineering and Supply Side program management.

Designed, developed and managed www.iandmycar.com and Stock Check in automotive space. Built using NodeJS, AngularJS 1.5.X, MongoDB (MEAN), AWS.

Involved in building Common Platform for FICO’s product suite (700 MM USD). Later, involved in leading development and release activities for Loan Origination Manager product.

Worked in Product (BaNCS) and Services division. Lead both onsite and offsite coordination activities.