Summary
Overview
Work History
Education
Skills
Timeline
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Roshan Jha

NEW DELHI

Summary

Dedicated professional with proven strengths in customer service, team collaboration, and retail operations. Excels in staff training and inventory management, consistently driving operational efficiency and enhancing customer experiences.

Overview

6
6
years of professional experience

Work History

Retail Assistant Manager

ONEPLUS
DELHI
04.2021 - Current
  • Assisted in daily operations and maintained store appearance.
  • Supported inventory management and organized stockroom efficiently.
  • Provided exceptional customer service and resolved inquiries promptly.
  • Collaborated with team members to ensure smooth store operations.
  • Participated in team meetings to discuss strategies for improving service quality.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Trained staff to have extensive product knowledge and upselling skills.

Hospitality Coordinator

Multiple Companies
DELHI
05.2019 - 01.2021
  • Scheduled staff shifts and assignments to maintain operational efficiency.
  • Planned and managed updates that better-aligned services with current objectives and guest preferences.
  • Coordinated events and meetings for diverse clients across multiple venues.

Education

10th & 12th -

National Institute Of Open Schooling
A-24/25, Noida Sec-62

B.Com Programme - Commerce

School Of Open Learning
New Delhi
05-2024

Skills

  • Customer service
  • Team collaboration
  • Retail operations
  • Staff training
  • Cash balancing
  • MS office
  • Team leadership
  • Teamwork

Timeline

Retail Assistant Manager

ONEPLUS
04.2021 - Current

Hospitality Coordinator

Multiple Companies
05.2019 - 01.2021

10th & 12th -

National Institute Of Open Schooling

B.Com Programme - Commerce

School Of Open Learning

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Roshan Jha