ROSHAN JOHN
Consultant
Kollam
Summary
To work in a responsible and challenging position of a professional organizations where I utilize my professional skills, knowledge and my entire personality for the betterment of the organization an implement better ways and means to achieve the organization goal and objectives
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Consultant
SlicePay
04.2022 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Acconts Process Executive
Greet Technologies
03.2022 - 04.2022
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Championed best practices in process management throughout the organization, resulting in increased collaboration among departments and better overall outcomes.
- Provided training and mentorship to team members, fostering a culture of learning and growth.
- Assisted management in strategic decision-making by providing data-driven insights on process performance trends and opportunities for improvement.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
- Prepared accurate documents for customer and business needs.
Operator
HOME CREDIT FINANCIAL COMPANY PVT.LTD
09.2017 - 02.2022
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Supported clients with business analysis, documentation, and data modeling.
- Created and developed detailed work plans to meet business priorities and deadlines.
Trainee
TVS Upasana Limited
12.2015 - 12.2016
- Assisted in the development of safety protocols to reduce workplace injuries and maintain a safe working environment for all employees.
- Completed projects on time and within budget by effectively coordinating resources, schedules, and communication among team members.
- Participated in continuous improvement initiatives that led to enhanced operational performance and cost reductions.
- Developed strong relationships with suppliers by negotiating favorable contracts and managing ongoing communication regarding materials delivery timelines.
- Improved employee productivity by offering targeted training programs based on identified skill gaps or performance issues.
Education
Diploma - mechanical engineering
ANNA UNIVERSITY OF TAMILNADU
Tamilnadu 06.2012 - 04.2015
Higher secondary school - Science Education
St.Thomas Higher Secondary School
Kollam 06.2010 - 03.2012
Skills
*Excel *Service-focused*Performance Tracking *Go-to-Market *Strategies*Client Requirements Assessment*Employee Management*Quality Assurance*Operations Analysis
Client Engagement
Roles And Responsibilities
- Handling with customers with polite and resolve the problems thorough inbound an outbound calls
- Update each an every issue of customers in applications
- Manage the operation and admin.
- Lead and motivate the team.
- Manage performance.
- Solve problems.
- Care for the health, safety and welfare of your people
Languages
ENGLISH
MALAYALAM
HINDI
TAMIL
Disclaimer
The above details given are true to the best my knowledge.kindly consider my application and give me an opportunity to work in your esteemed organization.I will to the best of my ability
Timeline
Consultant
SlicePay
04.2022 - Current
Acconts Process Executive
Greet Technologies
03.2022 - 04.2022
Operator
HOME CREDIT FINANCIAL COMPANY PVT.LTD
09.2017 - 02.2022
Trainee
TVS Upasana Limited
12.2015 - 12.2016
Diploma - mechanical engineering
ANNA UNIVERSITY OF TAMILNADU
06.2012 - 04.2015
Higher secondary school - Science Education
St.Thomas Higher Secondary School
06.2010 - 03.2012