Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Process Lead
TATA CONSULTANCY SERVICES
MUMBAI
07.2020 - Current
Project #1: IQVIA-Legacy (01-Aug-2020 to 31-Jan-2021)
Creating vendors, customers and materials as per data given by requester. Customer/vendor creation, amendments, and extension to other co. codes
Modifying vendor data like vendor name, address and payment terms, etc. in SAP and PeopleSoft.
Validating vendor accounts after creations or any modifications in SAP.
Creating, modifying cost centers in SAP.
Project #2: Pacific National (01-Feb-2021 to 12-Dec-2021)
Working on vendors Global Payment.
Daily uploading Viva and Caltex file for payment.
Worked upon Vendor statements and sent back to vendor with reconciled statement.
Processing RSEA, Telstra vendor uploads.
Receipting and processing all types of invoices in SAP ERP.
Reporting daily MIS and production report.
Project #3: ABB AP GR/IR (Oct-2022 to till date)
Working on GR\IR.
Post invoices to clear GR\IR.
Taking action on urgent/ADHOC invoices (utilities) and payments.
Working on vendors’ statement (reconciliation)
Calls with US client team for queries, escalations and new process.
Creating new SOPs’ and training materials for team members.
Lead Associate
WNS Global Services (P) Ltd
Mumbai
03.2018 - 05.2020
Indexing, Invoice processing and preparing UK and EMEA payment proposals
Invoice processing inclusive of normal, direct debit, utilities etc
Received from Business Unit on a daily in the “SAP”
Also processing PO and
Non-PO on SAP
Resolving the open tickets which are sent to BU for queries, taking action before 24 hrs TAT
Follow up with BU for queries and help them to resolve them
Responsible for Urgent emails received for processing to make payment withinrs TAT
Reconciliation of Suppliers’ statements every month
Also processing invoices for the GERMANY-NORDIC region
Preparing CHAPS, BACS in SAP for UK, US and Europe regions and manual payments in HSBC/DB Bank
Preparing weekly funding les for
Treasury review
Manual payments, clearings and sending remittances to the vendor and BU as per requests
Also worked in Vendor management Data team.
AP Analyst
Quatrro Business Support Services Private Limited
Mumbai
04.2015 - 03.2018
Associated with Restaurants, Auto and Grocery Accounts Payable department
Invoice processing inclusive of normal, utility and expense report etc
Received from client review and audit on a daily and weekly basis of the invoices in the ERP system “Microsoft Great Plains”, “Q-Connect” and “Q-Port”
Ensuring that all processing items are completed accurately within TAT
Verification of ACH, EFT, Manual payment vendors and recording of their transactions
Take responsibility for client ownership and handled day-to-day AP process for particular clients from start to end including all AP activities like entering invoices, timely delivery, quality work, Process notes updating, handling Client Query and escalation resolutions, Error log maintain, Email and Invoice Tracking, CRR, ACH, Manual Payment Application, Credit card Process and Check Building
Handling monthly calls & interacting with onshore & front-o ce accountants to solve queries related to clients’ accounts
Posting the entries and sending the list of invoices pending payments as per due date and doing check payments as per client approval
Verification of ACH payment vendors and recording of their transactions
Update the process manual for any changes in the client’s account process
Track record of delivering results with deadlines
Reporting to Manager & HOD.
Senior Executive
Capita India Pvt. Ltd
Mumbai
03.2010 - 04.2015
AP & AR Master Data
Scrutiny & Authentication of Master Data
Creating, Extending & Amending Master Data as per requirements
Con guring Payment Terms and Payment Methods
Scrutiny of Invoices, Credit notes
Co-ordinating Through Emails with Onshore (Solving Master Data Queries)
Maintaining GL Records
Data Report Extraction from SAP to Excel
Verifying Documents/Invoices
Uploading master Data from Excel to SAP
Quality Check of AR & AP
Education
Masters in Business Administration -
Welingkar Institute
01.2016
Skills
Knowledgeable in SAP
Team Collaboration
Process Change Improvements
Proficient in MS Office
Effective Communication
Analytical Thinking
Data Analysis
Process Improvement
Experience in Leadership
Meeting Participation
Issue Research
Procedure updating
Analytical and Critical Thinking
Teambuilding
Decision-Making
Accomplishments
Consistently maintained high customer satisfaction ratings.
Led team to achieve target, earning recognition from upper management and financial reward.
Developed relationships with new clients and solving their queries.