ROSHAN K R
Ernakulam
Summary
Dynamic Technical Engineer with proven expertise in network design and troubleshooting at PeakAir Pvt Ltd. Adept at optimizing network performance and enhancing security through advanced Cisco configurations. Recognized for exceptional leadership and client relationship management, driving successful project outcomes and ensuring high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Technical Engineer
PeakAir pvt Ltd
01.2021 - Current
- Configured UBR, implemented SD-WAN, and managed Cisco and MikroTik switches.
- Led customer support team to resolve technical issues effectively and ensure client satisfaction.
- Oversaw network management at Corrazone Co-working Space, optimizing infrastructure operations.
- Designed local area networks (LANs) and wide area networks (WANs) for enhanced connectivity.
- Monitored network performance and troubleshot issues to maintain operational integrity.
- Installed and maintained network hardware including routers, switches, firewalls, and access points.
- Created comprehensive documentation of network configurations for future reference.
- Administered network policies to align with organizational security and operational goals.
Sales Executive
Reliance Industry Ltd. (My Jio)
Ernakulam
09.2020 - 04.2021
- Negotiated contracts with clients on behalf of the company.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Cultivated relationships with existing customers to encourage repeat business.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Implemented processes for cross-selling products or services based on customer needs.
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Attended industry events to build relationships with key contacts in the field.
Education
B.Com - Taxation
SNGIST ASC College
Ernakulam, Kerala05-2025
CCNA, CCNP, N+, LINUX Red hat, MCSE course -
SDC
Ernakulam, Kerala09-2021
Plus Two - CBSE
S.N.Vidya Bhavan SR. SEC School
Thrissur, Kerala10th - CBSE
Infant Jesus Public School
Ernakulam, KeralaSkills
- Communication and interpersonal skills
- Teamwork and leadership
- Adaptability and critical thinking
- Problem-solving and creativity
- Network troubleshooting and security
- Router configuration and administration
- Project management and performance monitoring
- Client relationship management
- Team collaboration and support
- System analysis and design
- Wireless networking and support
- Remote technical assistance
- Technical consulting and support
- Sales support strategies
- Operating systems expertise
- Cisco configuration and switching
- Relationship building and management
- Network operations and functionality
- IP addressing and subnetting skills
- Network device monitoring techniques
- Technical troubleshooting methods
- Infrastructure upgrades management
- Configuration management processes
- Network performance analysis tools
- Real-time network monitoring solutions
Awards
- Alison certificate in Microsoft Excel 2010-revised 2017, 2020
- Certificate course in IT Wizard Curriculum, NIIT
- Certified by Gillette Guard 'Vijayam Ningaludrr Kaipidiyil' for Grooming Workshop
- Active member in Junior Red Cross Ernakulam Revenue District, 2015, 2 years
- Participated in the Central Kerala Sahodaya Athletics Meet, 2014, Viswajyothi CMI Public School, Ernakulam, Kerala
- Silver Medal winner in All Kerala Sahodaya Scholastic Achievement test, 2014
- Participated in Central Kerala Sahodaya Athletic Meet, 2011, ST.Francis D' Assisi English School, Ernakulam, Kerala
References
- Dilish Shiva, Cluster Manager, Reliance My Jio, Ernakulam, Kerala, +91-9995020157, dilish.shivan@ril.com
- Elizabeth Mathew, HR Manager, PeakAir Pvt Ltd, Kakkanad, Kerala, +919496063334, elizabeth@peakair.in
Hobbies and Interests
- Travelling
- Food Surfing
- Swimming
- Football
- Interacting with people
- Social Media Surfing
Languages
- English, Good communication and presentation skills
- Malayalam, Mother tongue
- Hindi, Average communication skill
Personal Information
Date of Birth: 11/15/98
Timeline
Technical Engineer
PeakAir pvt Ltd
01.2021 - Current
Sales Executive
Reliance Industry Ltd. (My Jio)
09.2020 - 04.2021
B.Com - Taxation
SNGIST ASC College
CCNA, CCNP, N+, LINUX Red hat, MCSE course -
SDC
Plus Two - CBSE
S.N.Vidya Bhavan SR. SEC School
10th - CBSE
Infant Jesus Public School
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