Summary
Overview
Work History
Education
Skills
Timeline
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Roshan Kumar

Roshan Kumar

Bengaluru,Karnataka

Summary

A result-oriented professional with a proven track record of successfully launching and expanding customer base for recruitment agencies in global market. A determined Recruitment Professional with more than 19+ years of enriched and intense working experience in IT Recruitment, Planning, Key Account Management, Team / Leadership Building, Mentoring & Resource Management. Successful track record in Client Relationship, Account Management, Sales and Business Development. Excellent experience working as an interface and Single point of contact between the clients, candidates and internal teams by keeping an effective communication channel between them. Excellent verbal and written communication skills as well as in-depth knowledge of technology and technical proficiency on Web-based computer technology. Proven track record in building and solidifying relations with current and prospective clients in a timely manner with strong attention to detail and the ability to see it through from start to finish in a fast-paced environment. Excellent work ethics with a real desire to be successful and reach full potential. A positive and a professional attitude.

Overview

22
22
years of professional experience

Work History

Head of Global TA & BD

Guardians Infotech
10.2023 - Current
  • Led a high-performing recruiting team, driving talent acquisition success through clear goals and expectations.
  • Delivered consistent results in hiring diverse candidates, fostering an inclusive workplace culture across the organization.
  • Implemented cutting-edge recruiting technologies to improve candidate experience and streamline recruiter workload.
  • Negotiated favorable contracts with vendors and service providers, reducing overall recruiting costs without sacrificing quality of hire.
  • Conducted regular performance evaluations for recruiters, providing constructive feedback for continuous improvement and professional development opportunities.
  • Analyzed recruitment metrics to identify areas of improvement, implementing process enhancements that yielded measurable results over time.
  • Enhanced recruitment efficiency by implementing data-driven strategies and streamlining processes.
  • Successfully executed high-volume recruitment campaigns, meeting aggressive targets while maintaining a high standard of candidate experience.
  • Designed comprehensive onboarding programs to effectively integrate new employees into the company culture and reduce turnover rates.
  • Leveraged social media platforms to amplify employer brand presence, attracting passive candidates from untapped talent pools.
  • Managed complex recruitment projects, ensuring timely completion while maintaining budgetary constraints.
  • Spearheaded customer acquisition strategies, successfully onboarding numerous new clients.
  • Managed cross-functional teams to drive successful project completion and achieve organizational goals.
  • Implemented sales strategies, leading to increased market share and overall growth.
  • Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
  • Strengthened client relationships through consistent communication and timely resolution of issues.
  • Increased revenue by developing and implementing strategic business development plans.
  • Developed comprehensive marketing plans that increased brand awareness, driving higher sales numbers.
  • Aligned departmental objectives with company-wide goals, ensuring a cohesive approach towards growth.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Director - Strategic Accounts (North America)

Venture Soft Tech Private Limited
01.2023 - 06.2023
  • Successfully added 4 new logos in 5 months
  • Identified new customers and targeted them with relevant and valuable
  • Implemented a new onboarding process and training course for new employees
  • Worked with a member of the finance department to identify and implement a new business strategy for the company
  • Updated marketing materials to include details of new products and services, resulting in a 50% increase in email responses
  • Created a new employee agreement and onboarding materials to help facilitate a smooth transition for new hires
  • Skilled in strategic selling solutions with expertise in identifying emerging market trends, business acumen and sales analysis
  • Recognized for top performance in identifying and influencing key decision makers in Fortune 500 companies
  • Closely working with business leadership team, HR, and Talent Advisory to design, develop and execute the full life cycle recruiting strategy.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Associate Director of Professional Services

Calsoft Private Limited
05.2021 - 10.2022
  • Developed new business through high volume networking, client meetings & consistently generating and increasing revenues
  • Developed and maintain relationships with existing & new clients to supplement our sales capabilities
  • Identified and secured additional business opportunities with existing and new staffing client base
  • Properly promoted and sold Metabyte's staffing services to new prospects
  • Managed entire new business development pipeline from cold call/emails through the closure
  • Performed high level sales activities for Staffing services to achieve or exceed assigned revenue objectives
  • Placed outbound calls to solicit sales, pursuing both target and cold accounts
  • Identified qualified leads by making contacts within the industry, networking, Internet search methods, other traditional marketing techniques and maintain a solid sales pipeline
  • Uncovered opportunities to accelerate account growth by identifying key program initiatives, new hiring managers and corporate directives
  • Employed consultative selling and establish a trusted talent provider relationship with hiring managers within an assigned account(s)
  • Built and managed excellent relationships with clients and prospective clients
  • Ensured client satisfaction
  • Supported recruitment team in helping them with new sourcing techniques
  • Provided end to end recruitment solutions
  • Imparted training to new employees on the process
  • Daily, weekly and monthly reporting to all the stakeholders on progress of the accounts and recruitment developments.

Head of Recruitment

Mindteck India Limited
05.2016 - 01.2021
  • Responsible for leading and managing the entire talent acquisition function within the organization for North America
  • Developed and implemented effective recruitment strategies to attract, assess, and hire top talent aligned with the company's goals and objectives
  • Collaborated with various stakeholders, including hiring managers, HR business partners, and senior leadership, to ensure the recruitment process meets the organization's needs
  • Developed and executed comprehensive talent acquisition strategies aligned with the organization's goals and talent requirements
  • Continuously reviewed and enhanced recruitment processes to attract and hire high-quality candidates
  • Utilized various sourcing channels, including job boards, social media, networking events, and referrals, to identify and attract potential candidates
  • Evaluate candidate qualifications, conduct interviews, and assess their fit with the organization's culture and job requirements
  • Developed and promoted the organization's employer brand to attract top talent
  • Oversaw and managed the end-to-end recruitment process, including job posting, candidate screening, interview coordination, background checks, and offer management
  • Collaborated with hiring managers and BDMs to understand hiring needs, align recruitment strategies, and ensure a smooth hiring process
  • Built and maintained a strong talent pipeline for critical and future roles
  • Tracked and analyzed recruitment metrics to assess the effectiveness of talent acquisition strategies
  • Ensured compliance with legal and regulatory requirements throughout the recruitment process
  • Evaluated and managed relationships with external recruitment agencies, job boards, and other talent acquisition vendors
  • Stayed updated on industry trends, best practices, and innovative recruitment techniques
  • Led a team of 40 HR Consultants, covering exempt, non-exempt and recruiting functions
  • Recruited and hired 200 non-agency hires with a combined annual salary of $21 MM saving the firm $2.1 MM in agency fees
  • Built the team from scratch and migrated business from onshore to offshore resulting in $3MM converted to 25 MM today
  • Worked with sales team very closely and closed single-handedly 4 large accounts which generated business of $3.5 MM
  • Introduced Artificial Intelligence and BI into the recruitment which did a whopping saving of $1.5MM saving for the company
  • Launched different Cloud based tools such as Job Diva which helped us do mobile recruiting
  • Showed up a direct spike in growth of business by 24% in a year due to introduction of new tools
  • Established and reported the management on recruiting and retention of KPIs in line with firm goals
  • Developed an extensive recruitment program designed to maintain a talent pipeline of active and passive candidates of consistent adequate volume to meet staffing needs
  • Executed HRIS and ATS implementation within Offshore and Onshore Teams
  • Co-partnered with colleague in implementing high potential development program that showcased talent to senior colleagues and ensured people were promotion-ready within 6-8 months
  • Played a pivotal role in partnering with colleagues at all organizational levels to define and implement HR strategies aligned with organizational objectives.

Project Lead - HR Shared Services

Green Journey Solutions Pvt. Ltd.
12.2011 - 12.2015
  • Provided vision, leadership, guidance, planning, support, maintenance, and management for all activities tied to HR Shared Services
  • Directed the development, execution and implementation of HR operations and transaction management processes, that included business measurements, audits, compliance controls, quality assurance, vendor management and policies as well as procedures
  • Ensured compliance with all regulatory and legal requirements in all aspects of recruitment and employment
  • Identified strategic gaps or opportunities and proposed a consulting plan to identify and address root causes
  • Built interventions and solutions based on collaboration and cooperation with key stakeholders
  • Enhanced the quality of work, which included Employee Handbook and Consent Compliance; partnered and collaborated with the Organizational Development (OD Team) to improve compliance stats by transitioning the compliance tracking process to success factors
  • Managed the payroll administration process including the execution of the payroll production schedule; ensured payroll process was efficient and accurate
  • Responded to escalations, provided root cause analysis and recommended solutions for the same
  • Monitored HRIS security and data integrity; ensured that processes were adhered according to requirement namely (Sarbanes Oxley, Affirmative Action, EEO, Internal Audit, Information Security and Privacy); managed vendor contracts and output, including Statements of Work (SOW), Service Level Agreements (SLAs) as well as Quarterly Business Reviews (QBRs)
  • Provide leadership for HR in India - develop the strategy, vision and structure for a successful country HR operation
  • In particular, this role will be accountable for leading the effort to define an employment proposition for BSI that will enable BlackRock to achieve its ambitions in India and lead the execution of all aspects of the people and talent strategy to bring it to life
  • Work with the Head of BSI and their leadership team plus the global/regional function and HR leads to define and build 'One BlackRock' culture in BSI
  • Contribute to the leadership team in India at a management level - actively work with the Head of India and other senior stakeholders to drive the people agenda
  • Active member and contributor of the regional HR Leadership Team for Asia Pacific and run/sponsor regional related projects and initiatives
  • Manage a team of HR professionals in India covering talent management, diversity, recruiting, HR shared services and relationship management
  • Provide HR consultancy support to senior management (those based within the India business and to those global leaders based outside of India) - supporting management to improve the capability of the organisation, drive effectiveness and growth whilst delivering cost targets through implementation of effective people management strategies
  • Build a trusting relationship with the business that will allow him/her to challenge, analyse and recommend alternative courses of action
  • Work with specialist HR teams across the region and the globe to deliver a range of HR services to the business
  • Effectively manage employee relations' issues (performance related issues, grievances, employee litigation, redundancy, staff terminations) using sound judgment in resolving often complex problems, advising and weighing alternative approaches
  • Coach and counsel managers on performance issues and conflict resolution
  • Assist in the effective and timely implementation of HR processes across the business areas; to include annual promotion processes, performance management review processes and compensation processes (cash and non-cash compensation for all employees)
  • Develop, recommend and ensure the effective implementation of business-driven HR policies, whilst ensuring compliance with all appropriate local laws and regulations
  • Participate in cross-divisional HR projects and the design and implementation of new HR policies and practices
  • Contribute thought leadership to enabling BSI to become a centre of HR operational support for the APAC and global HR functions overtime
  • Identify opportunities to leverage the India HR team to build confidence and gain synergies wherever possible.

Assistant Manager - AHRS

Accenture
07.2007 - 05.2010
  • Partnered at a strategic level to assess HR Employee Service Centre (HR Contact Center, Employee Data Management - EDM, Leave of Absence / Disability Management, Benefits, Relocation and Application Support) that included HRIS Technology, service delivery, operational effectiveness, business process review, continuous improvement activities, technology strategy, staff coaching and development
  • Implemented process improvement initiatives through functional and technical expertise by collaborating with end-users, senior leadership task force members, IT and third-party vendors
  • Transitioned HR process for large FMCG client (India, US, Canada, and ANZ) and set up a Global Process which became a success and was a major cost saving for our client
  • Led the Execution (Knowledge Transfer, Technology Transfer and Operating Preparedness) and Parallel Run (Ramp-up, Logistics, Implementation of Work Instruction Documents and Establishing Service Level) phase of Transition
  • Improved and rectified the process gap through taking quality measures and implementing Six Sigma in HR Process.

Team Lead - TA

CLI3L e-Services Ltd. (ITC Infotech Company)
04.2004 - 07.2007
  • Managed end-to-end recruitment for diverse industries namely IT (Microsoft, Lexmark), and domains like Education, HR and Administration, Telecom and Engineering
  • Directed a team of 6 people and liaised with recruitment agencies, locally and internationally
  • Played a key role in managing key accounts namely Microsoft, UOL, NRE, BT, EarthLink
  • Achieved a target of $4 M USD in just 6 months.

Inside Sales Representative

Dell
12.2002 - 01.2004

Education

SHRM (Strategic Human Resources Management) -

XLRI

Certificate in HR Analytics -

IIM - Rohtak

BHM -

Mangalore University

MBA (Human Resources) -

International MBA Institute

Advance Diploma in Hotel Management -

Australia College of Travel and Hospitality
Melbourne, VIC

LinkedIn Certified Recruiter -

LinkedIn

Skills

  • Onboarding process
  • Job Offer Negotiation
  • Candidate Experience
  • Compliance knowledge
  • Data-driven decision-making
  • Diversity and Inclusion
  • Social Media Recruiting
  • Recruitment Marketing
  • Recruitment Metrics
  • Vendor Relationship Management
  • Applicant Tracking Systems
  • Employer Branding
  • Talent Acquisition Strategy
  • Candidate Sourcing
  • Contract negotiation skills
  • Problem-Solving
  • Time Management
  • Team Collaboration
  • Organizational Skills
  • Active Listening

Timeline

Head of Global TA & BD

Guardians Infotech
10.2023 - Current

Director - Strategic Accounts (North America)

Venture Soft Tech Private Limited
01.2023 - 06.2023

Associate Director of Professional Services

Calsoft Private Limited
05.2021 - 10.2022

Head of Recruitment

Mindteck India Limited
05.2016 - 01.2021

Project Lead - HR Shared Services

Green Journey Solutions Pvt. Ltd.
12.2011 - 12.2015

Assistant Manager - AHRS

Accenture
07.2007 - 05.2010

Team Lead - TA

CLI3L e-Services Ltd. (ITC Infotech Company)
04.2004 - 07.2007

Inside Sales Representative

Dell
12.2002 - 01.2004

SHRM (Strategic Human Resources Management) -

XLRI

Certificate in HR Analytics -

IIM - Rohtak

BHM -

Mangalore University

MBA (Human Resources) -

International MBA Institute

Advance Diploma in Hotel Management -

Australia College of Travel and Hospitality

LinkedIn Certified Recruiter -

LinkedIn

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Roshan Kumar