Open To Work
Roshan M
Bangalore
Work Preference
Summary
Dynamic Reporting Analyst with a proven track record at HPE, specializing in KPI reporting and automation. Expert in Power BI and SQL, delivered impactful dashboards and insights that enhanced decision-making. Adept at stakeholder engagement, consistently drove performance improvements and streamlined reporting processes to elevate service management outcomes.
Overview
8
8
years of professional experience
Work History
Reporting Analyst
HPE (Xevyte)
04.2024 - 03.2026
- Analyzed and reported KPIs including Incident SLA, Change Success Rate, Emergency Change %, Failed Change %, MTTA, MTTR to monitor service performance
- Delivered daily, weekly, and monthly service management reports using ServiceNow data
- Presented performance insights and P1 analysis in governance meetings
- Managed Power BI reporting as sole Pro user to drive data accessibility and insights
- Built Power BI dashboards and implemented RLS
- Extended dashboards to Cloud Service Platform (CSP)
- Used SQL (SSMS views) for refreshable datasets
- Served as subject matter expert and guided team members
Reporting Analyst
HPE (TeamLease)
08.2022 - 11.2023
- Built KPI dashboards and scorecards to track performance metrics effectively
- Developed Power BI dashboard (team → management level)
- Automated reporting using Excel (Power Query, VBA)
- Managed SQL datasets for analysis
- Processed ad-hoc reporting requests for stakeholders to support timely insights
- Created service management reports from ServiceNow data to enhance decision-making
Sr. Analyst
Concentrix
07.2018 - 03.2022
- Conducted banking statement analysis to assess income, expenses, liabilities, and eligibility
- Analyzed Westpac banking processes
- Collaborated on Westpac banking processes to streamline operations
- Built 20+ automation tools using Excel and VBA
- Developed MS Access query tracker & feedback tool
- Enhanced coordination among teams during remote work
- Transitioned to Continuous Improvement team
- Worked in restricted VM environment (no SQL/Power BI)
Education
Bachelor of Commerce -
Bangalore University
Skills
- Power BI
- DAX
- Data Modeling
- Dashboards
- Excel
- Power Query
- SQL
- Joins
- CTEs
- Views
- VBA
- Automation
- Stakeholder reports
Core Skills
7+ years: Power Query, VBA, Automation, 3.5+ years: Joins, CTEs, Views, 3.5+ years: DAX, Data Modeling, Dashboards, ServiceNow, Salesforce, Avaya, KPI Reporting, SLA Tracking, MTTR/MTTA Analysis, Automation, Stakeholder Reporting
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Urdu
Native
Native
Telugu
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Accomplishments
- Star Performer Award (2024 - 2025)
- Wall of Fame - Reporting Specialist - Q1 & Q2 - 2023
Timeline
Reporting Analyst
HPE (Xevyte)
04.2024 - 03.2026
Reporting Analyst
HPE (TeamLease)
08.2022 - 11.2023
Sr. Analyst
Concentrix
07.2018 - 03.2022
Bachelor of Commerce -
Bangalore University