ROSHAN MENEZES
Summary
Strong record of surpassing organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Who uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Associate General Manager (Documentation)
ONE (Ocean Network Express) India Pvt. Ltd.
4 2018 - Current
- Ensure that Customer queries - cases are attended within timelines set
- Accurate customer profiles are created prior to the release of BL and D.O
- Ensure that Credit customers follow the guidelines entrusted by the company
- Cash outstanding are closed within 15 days
- Monitor Unbilled freight and detention cases
- Additional Terminal charges, Container damage and repair costs are invoiced and recovered
- Ensure BL data are made ready by respective overseas locations and IGM is filed as per timelines set and all errors, issues are resolved on priority
- Import containers are nominated to CFS as per the allocations agreed
- Support Back Office to Release of BL /DO and ensure their queries are resolved
- MIS reports - Delivery Orders, BLs, Longstanding Containers, Outstanding, IGM filings are presented on Weekly OR Monthly basis as required
- Report the Errors committed along with measures taken to avoid it in future and informing, educating all concerned
- Educate overseas officers about the local practices and custom procedures to be followed to avoid issues in filing manifest and releasing D.O
- Promoting our online services to customers / CHA's
- Discussing new Custom, business requirements with IT, OPS and Doc team members and plan and implement it in a time bound manner
- Identify process gaps and inform management, concerned department so that business requirements are met
- Digitalize / Automate processes as and when required to improve efficiency and reduce errors.
Business Development Manager (CFS Division)
Indev Logistics Pvt. Ltd.
02.2013 - 10.2013
- Developing and maintaining commercially productive relationships with both new and old clients
- Generating new business both through official meetings and over the phone
- Identifying every sales lead and making the most out of every opportunity to increase revenue and profitability
- Identifying the specific needs of customers and then offering them a customized solution
- Negotiating rates and service levels with customers and service providers
- Taking management approvals on the credit facilities to be provided to the key clients and ensuring their payments are made on time
- Promoting the company brand in the market, ensuring the knowledge is up-to-date and appropriate with all the clients
- Resolving all customer queries in a timely and accurate manner
- Preparing sales reports, activity reports and revenue forecasts through the detailed analysis of data.
Assistant Manager (Import / Export - Warehouse)
Arshiya International Limited
06.2012 - 02.2013
- Ensuring that the shipments (export & local) are arranged in time to meet the sales orders / vessel cut-offs
- Checking & verifying shipping processes, handling questions or concern regarding shortage or damage of cargo
- Addressing any problems with inventory controls and maintaining accurate Client wise inventory for Inbound and Outbound cargo
- Coordinating with Customer support teams & CRM for resolving customer queries/complaints
- Interacting with Resource Team to ensure labor availability for various activities
- Interacting with shipping lines, customs and govt authorities to solve issues pertaining to detention/confiscation of goods
- Implementation of procedures to monitor the Receipt, Handling and Distribution of cargo
- Understanding of Customs Policy, Procedures and Documentation part as per FTWZ-SEZ Act's & Rules
- Verification of SEZ Online docs which is prepared by Unit Maker or CHA user and approve its submission to Customs electronically, using Digital Signature
- Sending Daily Operational Report to respective Unit Holders/Clients
- Preparing reports related to Purchasing, Warehousing and Distribution activities
- Generate different MIS reports (Monthly/Weekly/Daily) as required by the Management for analysis and improvement
- Ensuring all proper safety guidelines are being followed.
Operations Executive
Ecu Line Middle East L.L.C.
05.2008 - 04.2012
- Negotiating rates, transportation and handling costs to ensure client benefits
- Co-ordinating with partner agents regarding freight rates and services where needed
- Liaising with Sales and Operations colleagues to ensure competitive pricing is provided for realistic client specific opportunities
- Analyze and establish new direct consolidation services on a regular basis
- Researching and planning the most appropriate route for a shipment
- Ensure timely and accurate invoicing to customers
- Promoting cross-trade / nomination shipment bookings to meet sales target
- To facilitate the generation of new business from existing company contacts, own contacts, and new business opportunities
- Participating in joint visits and/or presentations to key clients
- Coordinating to resolve the grievances and queries of clients
- Taking call to terminate services to destinations incurring substantial losses
- Arranging appropriate delivery and warehousing of goods
- Planning the Operational activities of the Warehouse Dept
- (Pick up of Import containers and destuffing / Pick up of Empty containers and stuffing / Cross Stuffing / Container placing /Container gate-in and E.D
- Passing prior vessel cut-off.) Responsible for DG cargo declaration and acquiring approval from Shipping Lines before loading
- Sending Transshipment Reports to Origin and Destination Agents
- Providing daily operation report, weekly activity results to the Operations & Sales Manager.
Senior Executive - Imports
OOCL India Pvt. ltd
09.2006 - 04.2008
- Filing of Import General Manifest with Indian Customs prior vessel arrival
- Following up with Origin Port Agents in case of missing manifest details
- Sending Vessel wise Container Discharge List to the Operations Dept
- Solving Issues related to short landing / Excess landing of containers
- Releasing Delivery Orders after obtaining and verifying the required documents and payment receipts
- Checking and updating the required Import charges before issuing the Invoice
- Regular update of Long-staying containers file with reasons for the delay received from customers
- Co-coordinating with CFS/Custom authorities to initiate Auction or Destruction of cargo to free the containers for export
- Solving customer queries regarding their cargo status, detention, and local charges, IGM inquiry, outstanding payments and manifest Issues
- Co-ordinating with Offline and ICD agents ensuring proper manifest filing, delivery order issuance and collection of outstanding payments.
Sales Co-Ordinator
Contfreight Shipping Agency (I) Pvt. Ltd.
10.2005 - 08.2006
- Releasing Delivery Orders after obtaining and verifying the required documents and payment receipts
- Following up with Principal's for discrepancies in tariff / contracts filed
- Allowing free time to customers after receiving necessary approvals from Principal's
- Attending to customer queries regarding the vessel ETA, Free time applicable and Surrender status
- Checking and updating the valid freight & local charges after IGM filing
- Checking for any Outstanding once containers are returned and taking appropriate actions
- Checking for any discrepancies in online information.
Customer Service Executive
P & O Nedlloyd (I) Pvt. Ltd.
01.2005 - 10.2005
- Checking and informing the customers about the freight and local charges manifested in the B/L
- Communicating with destination and trans-shipment ports regarding the container status if not updated in system
- Sending On-board confirmations to customers with ETD and trans-shipment details
- Co-ordinating with back office for the Booking, BL details and Manifest to be processed in system
- Supporting counter staff to issue Bill of ladings / Delivery Orders
- Solving customer queries regarding the vessel schedule, cargo status, transshipment details and booking issues
- Preparing MIS reports of BLs released / Delivery Orders issued.
Sr. Processing Officer
Maersk Infotech Services India Ltd
10.2002 - 12.2004
- Checking and updating local charges as per the Import Special Requirements for the customers
- Sending Pre-advice to special customers like NIKE, IKEA, ADIDAS, DANSK SUPERMARKET
- Sending Arrival Notices to the customers informing them about their cargo arrival
- Sending new customer code creation requests to the local offices
- Informing customers about their Longstanding containers
- Updating the demurrage and detention charges when Free time expired
- Clearing errors generated due to mismatch of two or more systems
- Sending Custom Scan notices to customers based on container list received from Customs
- Weekly performance reporting to the Team Supervisor.
Education
B.Sc. IN STATISTICS -
MUMBAI UNIVERSITY
Skills
Strategic planning skill
Professionalsynopsis
Over 20 years of experience in customer service, sales, documentation and operations in shipping, logistics, freight forwarding and warehousing sector., An effective communicator, quick learner and team player with honed analytical, problem solving and organizational abilities. Having a positive and result oriented attitude. Can work very well under pressure and meet deadlines.
Otherqualifications
- Certificate course in Information Technology from CMC Computers Ltd.
- Well versed with MS Office.
Personal Information
- Passport Number: M7978936
- Date of Birth: 11/27/1980
- Nationality: Indian
- Marital Status: Married
Timeline
Business Development Manager (CFS Division)
Indev Logistics Pvt. Ltd.
02.2013 - 10.2013
Assistant Manager (Import / Export - Warehouse)
Arshiya International Limited
06.2012 - 02.2013
Operations Executive
Ecu Line Middle East L.L.C.
05.2008 - 04.2012
Senior Executive - Imports
OOCL India Pvt. ltd
09.2006 - 04.2008
Sales Co-Ordinator
Contfreight Shipping Agency (I) Pvt. Ltd.
10.2005 - 08.2006
Customer Service Executive
P & O Nedlloyd (I) Pvt. Ltd.
01.2005 - 10.2005
Sr. Processing Officer
Maersk Infotech Services India Ltd
10.2002 - 12.2004
Associate General Manager (Documentation)
ONE (Ocean Network Express) India Pvt. Ltd.
4 2018 - Current
B.Sc. IN STATISTICS -
MUMBAI UNIVERSITY
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