Roshan Mulay
Manager Service & Operations
Pune,MH
Summary
Results-oriented and customer-centric supply chain planning and operations management professional with over 9 years of experience in the heavy-automotive/heavy machinery industry. Excel at providing technical service that aligns with the goal of efficient service delivery. Proven track record of successfully managing an efficient supply chain network for end-to-end procurement and logistics functions, supporting both internal and external customers worldwide. Disciplined and organized approach, coupled with effective communication and planning abilities, ensures seamless operations and optimal outcomes.
Overview
9
9
years of professional experience
6054
6054
years of post-secondary education
4
4
Languages
Work History
Manager Service & Operations (CNG Compressors)
ATLAS COPCO INDIA LIMITED
01.2022 - Current
- Responsible for managing Service operations business of CNG compressors in the North Region of approx value ranging between 90-100 Cr
- Handling direct team of 8 people including service engineers and parts planners
- Responsible for managing 2 independent warehouses / distribution centres
- Responsible for Demand forecasting, inventory analysis, Stock audits for parts stored in warehouses
- Managing Customer order booking and invoicing for spares
- Plan for localization of spares through efficient vendor evaluation process and establishing complete P2P cycle
- Monitoring of Operations and maintenance of CNG compressor, Service Utilization efficiency, Resource optimization with strategy of priority in service allocation (Number of people, location, competence vs installed base, Actual Cost per hour evolution
- Service Variance - Monitor split of value added, and cost added utilization
- Prepare monthly reports for cost utilization of contracts
- Mentor and guide CSO & field service engineers to understand the new ERP systems / management tools; Conduct trainings on system
- Service Contract Management: Check Contract yearly price, duration, renewal, receivables etc
- Monitoring Service operations efficiency through Mobilizer, guide regional CSO & follow up for daily closing of service jobs, warranty jobs, parts consumption reports
- O&M contractor Purchase order creations and sub-contractor invoice processing
- Responsible to create Master data like Equipment, Material, Customer etc
- Monitor Non-Core purchase
- Support Vendor orders management & payment Processing
- Follow up with logistics team for timely availability of spare parts for customer order, stock transfer request & ROC parts
Senior Supply Chain & Planning Engineer (CNG Compressors + CNG Blocks)
ATLAS COPCO INDIA LIMITED
07.2019 - 12.2021
- Monthly production planning, Capacity planning and scheduling CNG machines + CNG compressor blocks for production
- E2E Supply Chain planning of all commodities for CNG compressors and CNG compressor blocks
- Managing team of 5 Direct reportees to ensure all the operations are conducted swiftly
- Customer Contact Role: To lead weekly CC (Customer center) - PC (Product Company) meetings and plan for expediting & de-expediting machines as per customer requirements
- Understand legal / financial compliances involved and plan for machines accordingly
- Ensure Order acknowledgment for orders booked in system and confirming delivery dates for machines
- Support aftermarket team for parts management and product quality issues
- Machine reporting and invoicing as per customer request date & FPD
- Purchase order management - Ensure smooth P2P(Purchase to Pay) cycle for local as well as imports suppliers
- Plan for logistics based on INCO terms finalized with suppliers
- Support logistics department for custom clearance activities in case of imported commodities
- Set-up milk run process for transportation for parts which are brought just in time
- To co-ordinate with suppliers and ensure smooth subcontracting of parts (Specially for casting commodities)
- Checking for forecasts and advance planning for long lead parts
- Inventory Management: To analyze inventory levels and plan timely cycle count activities as per group inventory targets
- Define stocking policy - Define safety levels / buffer level for individual components based on the historical and forecasted consumption pattern
- Monthly Inventory analysis to understand slow and non - moving / Obsolete inventory levels
- Inform business control team for provisions to be taken against slow / non-moving inventories
- To calculate inventory days based on COGS and current inventory levels and try to meet targets as per group guidelines
- Documentation & Dispatch Activities: Lead technical documentation team and overlook dispatch activities for machines produced
- Ensure technical dossiers for machines as per QAP being submitted timely without errors before customer inspection
- Overlook FAT (Factory acceptance test) activities
- Monthly Reporting: To present monthly Level meetings with PC-CC management, create R-CI report to check variance between the PK and actual consumption happening, daily inventory reports generation, Monthly revenue plan, Supplier delivery efficiency
- Ensure appropriate data representation for management, by using MS office tools such as Power-Bi, MS Excel, MS PowerPoint
- To support aftermarket by planning and invoicing customer orders directly from PC
- Projects Managed: Production & Supply Chain Ramp-up (From 10 machines a month to 30 Machines a month) - Successfully Ramped-up CNG production as well as ensured supplier ramp-up to ensure production capacity is increased to cope up with market demand
- Status - Completed
- Smart planning and process improvement through artificial intelligence - Understanding current supply chain limitations and exploring new tools for process automation and predictive forecasting to reduce product lead times
- Status - Completed
Sourcing Engineer (After-Market - Customer Center)
DYNAPAC ROAD CONSTRUCTION EQUIPMENT INDIA LTD, FAYAT GROUP
10.2017 - 06.2019
- Single source to support India After-Market spares business for all the Road Construction Equipments (Compactors, Pavers, Planners, Pneumatic Rollers, etc)
- Ensure smooth P2P cycle: Orders management & timely payment processing & maintaining records
- Responsible for existing and new Operations and maintenance Contract Management (AMC) with key customers
- Customer Relationship Management activities: Understand and resolve customer concerns, coordination with local service team
- Continuous interaction with end customers for feedback on aftermarket services
- Monitoring customer complaints and improvising MTTR - (Minimum time to restore) score
- Defining Stocking and Pricing policy for parts based on SPP, consumption pattern, lead time and competitive pricing of the parts in desired markets
- Localization of spares with proper branding and new vendor Development
- Establishing Lean supply chain module for After-market parts flow, Inbound as well as Out bound
- Supplier negotiations
- Managing Imports by closely working with customs handling agencies
- Supporting Intercompany DC's and indent customers, in India, MEA, SEA and Europe
- Parts Specialist activities - Defining parts and setting up in SAP and BPCS
- Defining SPP - Spare part proposal, for existing models
- MDM - Master data management activities to support India Aftermarket as well as DC's in China, Belgium, Middle East and South East Asia
- Setting up Spares Warehouse and ensure complete Warehouse Management for Distribution Centre (India)
- Work Closely with regional operations team for service contract execution and parts management
Procurement Engineer
MAHINDRA-TSUBAKI CONVEYORS SYSTEM PVT LTD
04.2017 - 10.2017
- Identifying scope of project and scope of bought-outs in the project
- Floating RFQ to suppliers and analyzing the quotations received from suppliers
- Purchase Order Management and negotiations with Suppliers as per Project budget
- To work on SAP- ERP system
- Responsible for supplier delivery on time, performance and high Suppliers quality as per organization standards
- Responsible for buying the material from Import as well as Local suppliers
- Dealing with logistics providers to get Import material into factory area as per the INCO terms decided
- Design notification handling and communication to suppliers accordingly
- To study data sheets and inspection reports from supplier and get approvals
- Inventory Management as per Factory KRA
- Providing support for the Supplier Development, Improvement and cost saving projects
Sourcing Engineer
ATLAS COPCO (IND) LTD
09.2015 - 03.2017
- Prepare monthly schedule for Assigned Supplier on the basis of MPP - Monthly Production Plan
- Create Purchase Order for each part considering MOQ & Sequence plan
- Follow-up with assigned Suppliers for timely delivery
- Coordinate with Transporter to arrange necessary transport
- Cycle Count Activities
Education
MBA - Finance
Symbiosis International University
Pune, India 04.2001 -
Post Graduate Diploma - Operations Management
Symbiosis Institute of Operations Management
Nashik, MH01-2019
Bachelor of Engineering - Mechanical Engineering
Sinhgad Academy of Engineering
Pune, MH01-2015
High School Diploma -
H.P.T. ARTS & R.Y.K. SCIENCE COLLEGE
Nashik, MH01-2011
High School Diploma -
Kilbil St. Joseph's High School
Nashik, MH01-2009
Skills
Project Management
Data analysis
People management
Service management
Supply chain management
Operations management
Skilled in BPCS, SAP (ERP)
Team leadership
Inventory management
Strategic planning
Decision-making
Performance management
Financial management
Business development
Customer relationship management (CRM)
Verbal and written communication
Personal Information
- Passport Number: M8069130
- Date of Birth: 02/02/94
- Marital Status: Married
Timeline
Manager Service & Operations (CNG Compressors)
ATLAS COPCO INDIA LIMITED
01.2022 - Current
Senior Supply Chain & Planning Engineer (CNG Compressors + CNG Blocks)
ATLAS COPCO INDIA LIMITED
07.2019 - 12.2021
Sourcing Engineer (After-Market - Customer Center)
DYNAPAC ROAD CONSTRUCTION EQUIPMENT INDIA LTD, FAYAT GROUP
10.2017 - 06.2019
Procurement Engineer
MAHINDRA-TSUBAKI CONVEYORS SYSTEM PVT LTD
04.2017 - 10.2017
Sourcing Engineer
ATLAS COPCO (IND) LTD
09.2015 - 03.2017
MBA - Finance
Symbiosis International University
04.2001 -
Post Graduate Diploma - Operations Management
Symbiosis Institute of Operations Management
Bachelor of Engineering - Mechanical Engineering
Sinhgad Academy of Engineering
High School Diploma -
H.P.T. ARTS & R.Y.K. SCIENCE COLLEGE
High School Diploma -
Kilbil St. Joseph's High School
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