Roshan Muralidharan
Bengaluru
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Guitar Teacher
Freelancer
Bengaluru
07.2019 - Current
- Instructed students in proper playing techniques for electric and acoustic guitars.
- Provided individualized instruction to students of all ages and skill levels.
- Developed lesson plans based on student's abilities, interests and goals.
Customer Service
analytical investments
Bengaluru
03.2018 - 04.2019
- Managed customer service inquiries and complaints.
- Developed systems to ensure efficient customer service experience.
- Created detailed reports on customer service metrics.
- Provided customer service in a professional manner.
- Established customer service standards, policies, and procedures.
- Managed customer service issues during night shifts.
Assistant Wedding Planner
krafted knots
Bengaluru
04.2015 - 05.2016
- Assisted with researching and selecting wedding venues.
- Organized vendor contracts, invoices and payments.
- Coordinated all aspects of the rehearsal dinner, ceremony and reception.
- Developed detailed timelines for each event to ensure timely execution.
- Prepared a budget and tracked expenses throughout the planning process.
Education
GED -
Sri Sai Sathya Narayana PU College
Bengaluru, India03-2012
High School Diploma -
Maria Niketan
Bengaluru, India03-2010
Skills
- Customer satisfaction measurement
- CRM software proficiency
- Data Collection
- Paperwork Processing
- Consultative Sales
- Inbound and Outbound Calling
Languages
English
First Language
Tamil
Beginner
A1
kannada
Beginner
A1
Hindi
Beginner
A1
Timeline
Guitar Teacher
Freelancer
07.2019 - Current
Customer Service
analytical investments
03.2018 - 04.2019
Assistant Wedding Planner
krafted knots
04.2015 - 05.2016
GED -
Sri Sai Sathya Narayana PU College
High School Diploma -
Maria Niketan
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