Roshan Obed M
Senior Business Analyst
Chennai
Summary
Results-driven Implementation Business Analyst with a proven track record across previous organizations, adept at driving automation initiatives and optimizing resource allocation. Highly skilled in JIRA and stakeholder engagement, delivering seamless system adoption, improved KPI efficiency, and business-aligned solutions.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Implementation Business Analyst
Deel
Chennai
09.2025 - 01.2026
- Actively monitored key performance indicators, and stabilized performance across the Technical Operations team.
- Maintained Looker dashboards, and reported weekly SLA delays.
- Drove automation initiatives to improve KPI efficiency by integrating Slack and Jira workflows.
- Reduced project delivery times by optimizing resource allocation and prioritizing tasks based on business needs.
- Provided comprehensive training to end-users, facilitating smooth adoption of new systems and processes post implementation.
Senior Business Analyst
ADP India Pvt Ltd.,
Chennai
06.2015 - 09.2025
- Managed the end-to-end lifecycle of implementation projects, including kick-off and discovery, requirements gathering and analysis, data mapping, system setup and configuration, integration testing, deployment, and post-implementation support.
- Analyzed project scope and configured interfaces between multi-country payroll platforms (ADP GlobalView, ADP Celergo, ADP Vista, etc.). And corresponding HCM systems.
- Supported end-to-end UAT and integration testing between HCM platforms via APIs, including internal platforms (WFN, iHCM, LIFION), and external systems (Workday, Oracle, SAP SuccessFactors).
- Owned and prioritized the product backlog using JIRA, converting business requirements into detailed functional and non-functional specifications, user stories, and acceptance criteria, to deliver business-aligned solutions.
- Performed impact assessments and communicated changes to cross-functional stakeholders; configured country-level scope, and conducted regression testing to ensure changes met business requirements.
- Collaborated with cross-functional stakeholders on country rollouts, tracked project status, and defined the release management process.
- Provided go-live support by assisting developers with implementation activities and UAT testing during regular sprint cycles.
CUSTOMER TECH SUPPORT AGENT
DELL COMPUTERS at SITEL INDIA PVT LTD.
Chennai
09.2014 - 05.2015
- Resolved hardware and basic software issues for Dell Inspiron and Vostro systems in a customer technical support role.
CUSTOMER SUPPORT ANALYST
FORD BUSINESS SERVICES CENTER for ALLSEC TECHNOLOGIES LTD.
02.2012 - 09.2013
- Supported North American supplier payables by maintaining accounts, and efficiently resolving customer queries in a customer support role.
Education
BBA -
Annamalai University
Chidambaram, India 04.2001 -
Skills
Agile Methodologies
Microsoft Office Suite
Hands on experience in JIRA
Requirements gathering
Stakeholders engagement
Change Management
Release management
Microsoft Dynamic’s CRM
Google Suite and Looker
Mockups creation
Accomplishments
- Led the implementation of a secure file transfer solution across multiple payroll providers, completing the high-priority initiative within four months.
- Multiple My Moments star awards
- Implemented workflow automation between Slack and JIRA to close process gaps, increase operational efficiency, and improve KPI performance.
Timeline
Implementation Business Analyst
Deel
09.2025 - 01.2026
Senior Business Analyst
ADP India Pvt Ltd.,
06.2015 - 09.2025
CUSTOMER TECH SUPPORT AGENT
DELL COMPUTERS at SITEL INDIA PVT LTD.
09.2014 - 05.2015
CUSTOMER SUPPORT ANALYST
FORD BUSINESS SERVICES CENTER for ALLSEC TECHNOLOGIES LTD.
02.2012 - 09.2013
BBA -
Annamalai University
04.2001 -