Open To Work
Roshan Prasad
Pune
Work Preference
Summary
Innovative solution architect at Symtrax Software Pvt. Ltd. with strong focus on ERP systems. Drove 20% decrease in resolution time for critical issues via effective stakeholder collaboration and technical enhancements. Demonstrated success in providing tailored solutions and optimizing operational efficiency across multiple projects.
Overview
5
5
years of professional experience
Work History
Solution Architect
Symtrax Software Pvt. Ltd.
Pune
11.2021 - Current
- Facilitated integration between technical teams and business stakeholders, ensuring timely delivery of enterprise solutions that align with business objectives.
- Developed and demonstrated tailored Proof of Concepts (POC) and technical requirements to achieve specific client business goals, enhancing client satisfaction.
- Led post-sales technical activities, implemented complex projects, and automated processes across diverse ERP landscapes to enhance operational efficiency.
- Customer Success: Reduced resolution time for high-priority challenges by 20% through Root Cause Analysis (RCA) and provided expert consultation via multiple support channels.
- Project Management: Consistently met and surpassed project milestones by applying critical thinking and decisive problem-solving to complex technical hurdles.
Education
Bachelor of Science - Computer Applications
Modern College, Pune University
Pune06-2021
Skills
- Architectural solutions
- Enterprise resource planning systems
- Client relationship management
- Engagement with stakeholders
- Analytical problem solving
- Root cause identification
- API integration and management
- Automation of business processes
- Technical change initiatives
- Data integration techniques
- Proficiency in SQL and XML
- Experience with JSON and Postman API tools
- Expertise in Microsoft Dynamics and Zoho CRM platforms
- Installation and migration of systems
- Management of projects and methodologies
- Testing for user experience
Enterprise Integration Projects
- TCL & Voltas – Implemented API-based integrations for automated attachment upload into SAP, improving document management and process efficiency.
- Asian Paints & Vibracoustic – Designed API integrations to retrieve TATA ASN data against invoices, enabling seamless supplier transaction processing and visibility.
Languages
English, Hindi, Marathi
Timeline
Solution Architect
Symtrax Software Pvt. Ltd.
11.2021 - Current
Bachelor of Science - Computer Applications
Modern College, Pune University