Roshan Shaikh
Center Head Inside Sales & Renewal
Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Center Head
Livekeeping Technologies Private Limited
05.2024 - Current
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
Regional Sales Manager
KhataBook
02.2023 - 04.2024
- Managed team of 50 regional sales representatives and consistently achieved high sales targets.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
Assistant Manager
EZO Technologies Private Limited
01.2022 - 02.2023
- Handling Inside sales for Ezo Billing Software
- Effectively managed the entire front-end department consisting of 80+ associates & 4TL
- Ensured TL were performing all their job duties and that each and every associate left satisfied
- Administered all policies and procedures to effectively run a successful business
- Worked with company systems such as system support and diligently completed
- Experience with uscan through troubleshooting and working with system support and field technicians
- Researched, calmed and rapidly resolved client conflicts to prevent loss of the key
- Interviewed and trained new employees by providing knowledge of specific store tasks/policies
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Managed 80 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Group Team Leader
TATA Class Edge
03.2020 - 01.2022
- Handling Customer Service & Inside Sales for TATA Studi application
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed and motivated employees to be productive and engaged in work.
Team Leader
Toppr Technologies P.V.T & L.T. D
06.2014 - 02.2020
- Used to call Customers for retention and renewal process
- Got Promoted to ATL in July 2015 For Inside Sales
- Got Promoted as Team Leader in December 2016 For Inside sales 6yrs of experience-(2014-2020)
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Participated in cross-functional team-building activities.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Sales Executive
Ashrafia Auto
02.2013 - 03.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Customer support Representative
Sutherland Global Solutions
03.2012 - 01.2013
- Inbound Up sales for AT&T Blackberry desk .
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Education
AFAC English School
Mumbai 03.2009 - 03.2010
High School Diploma -
Swami Vivekanand Education Society
Mumba 06.2010 - 02.2012
BBA - Business Administration
Rajiv Gandhi Institute Of Managemen & Technologies
Mumbai 03.2015 - 03.2018
Skills
Tact and diplomacy
Creativity
A good grasp of numbers and the ability to write documents in a professional style
Organizational skills
A hunger to stay up to date with economic matters
The ability to stay calm under pressure and meet tight deadlines the ability to keep objectives and goals firmly in sight
The ability to remain flexible and seek alternative options to problems Problem-solving skills
Sales expertise
Client Service
Employee Evaluation
Technical Support
Timeline
Center Head
Livekeeping Technologies Private Limited
05.2024 - Current
Regional Sales Manager
KhataBook
02.2023 - 04.2024
Assistant Manager
EZO Technologies Private Limited
01.2022 - 02.2023
Group Team Leader
TATA Class Edge
03.2020 - 01.2022
BBA - Business Administration
Rajiv Gandhi Institute Of Managemen & Technologies
03.2015 - 03.2018
Team Leader
Toppr Technologies P.V.T & L.T. D
06.2014 - 02.2020
Sales Executive
Ashrafia Auto
02.2013 - 03.2014
Customer support Representative
Sutherland Global Solutions
03.2012 - 01.2013
High School Diploma -
Swami Vivekanand Education Society
06.2010 - 02.2012
AFAC English School
03.2009 - 03.2010