Roshan Singh Dung Dung
Birpara
Summary
Hospitality professional with over 9 years of experience in front office operations and guest services. Skilled in Opera property management system and customer relations. Contributed to pre-opening teams of Fairfield by Marriott and Four Points by Sheraton. Recognized for enhancing guest satisfaction through positive social media reviews.
Overview
9
9
years of professional experience
Work History
Manager Front Office (Acting- AFOM)
Radisson Blu GRT Hotel & Suites #179 Keys
Chennai
04.2025 - Current
- Assisted in resolving customer complaints through clear communication.
- Listened to staff concerns and helped mediate disagreements.
- Maintained budget control to support business financial goals.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Duty Manager
Radisson Blu GRT Hotel & Suites #179 Keys
Chennai
01.2024 - 03.2025
- Oversaw daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
- Coordinated check-in and check-out processes to optimise room assignments and ensure accurate billing.
Duty Manager
Four points by Sheraton Pune #218 Keys
Pune
12.2022 - 12.2023
- Collaborate with management to evaluate and enhance processes and policies.
- Assist in resolving customer issues and complaints.
- Monitor monthly, quarterly, and yearly targets.
- Check in with employees regularly to assess satisfaction levels.
- Engage with upper management consistently to remain informed on company matters.
- Facilitate training for new hires.
- Ensure security protocols are upheld within the facility.
Front Office Executive
Radisson Blu Vizag #110 Keys
Vizag
06.2022 - 12.2022
- Manage daily front desk operations and support guest services efficiently.
- Assist VIP clients with booking processes and accommodate special requests.
- Train and guide associates to maintain high standards of guest satisfaction.
- Engage regularly with guests to collect feedback on service quality and satisfaction.
- Conduct daily briefings to align team focus with operational objectives.
- Process cash transactions accurately and maintain financial records for reports.
Front Office Executive
Four Points by Sheraton #116 Keys
11.2021 - 06.2022
- Assisted duty manager in ensuring daily operations of front desk run smoothly.
- Tracked membership enrolments for guests effectively.
- Maintained accurate billing services and registration processes to support professional atmosphere.
- Documented guest information through careful record-keeping and data entry efforts.
Front Office Supervisor
Four Points by Sheraton #116 Keys
08.2019 - 11.2021
- Welcomed guests to hotel and ensured comfort throughout stay.
- Facilitated smooth check-in processes while addressing guest preferences.
- Assisted guests with special requests, showcasing problem-solving abilities and dedication to customer satisfaction.
- Coordinated room allocations based on guest preferences and specific requests.
Sr. Front Office Associate
Fairfield by Marriott #136 Keys
02.2019 - 08.2019
- Welcomed guests upon arrival and ensured efficient registration process to enhance stay experience.
- Addressed reservation inquiries through phone, email, and in-person, securing bookings accurately.
- Delivered customer service by resolving queries promptly to sustain satisfaction levels.
Guest Service Associate
Holiday Inn Express #140 Keys
09.2017 - 12.2018
- Greet guests upon arrival and assist with their comfort.
- Facilitate a seamless check-in process while accommodating guest preferences.
- Manage incoming telephone calls following hotel standards.
Education
Diploma - Hospitality: Hotel Management
Frankfinn Institute of Air Hostess Training
Kolkata, India08.2017
Higher Education -
Eklavya Model Residential School
Nagrakatta, India04.2014
Skills
- Guest engagement strategies
- Problem solving
- Operations management
- Employee training and development
- Negotiation
- Team evaluation
- Conflict resolution
- Budget oversight
- Performance assessment
Accomplishments
- Certified Departmental Trainer [Radisson Blu]
- Recognized by guest on social media reviews
- Being a team member during the transition phase from one brand to another (IHG to Marriott)
- Learned Marsha and handled reservations simultaneously trained other colleagues as well
- Being a part of pre-opening team for two properties #Four Points by Sheraton Chennai OMR and #Fairfield by Marriott Mahindra World City
- Was certified as the highest enroller, getting highest Medallia guest surveys for the 3rd & Final Quarter for 2018
- Capable in handling groups and working under sold out conditions
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Hobbies and Interests
- Reading Books
- Travelling
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Nepali
Proficient
C2
Santhali
Advanced
C1
Interests
- Reading
- Travelling
- Hiking
Timeline
Manager Front Office (Acting- AFOM)
Radisson Blu GRT Hotel & Suites #179 Keys
04.2025 - Current
Duty Manager
Radisson Blu GRT Hotel & Suites #179 Keys
01.2024 - 03.2025
Duty Manager
Four points by Sheraton Pune #218 Keys
12.2022 - 12.2023
Front Office Executive
Radisson Blu Vizag #110 Keys
06.2022 - 12.2022
Front Office Executive
Four Points by Sheraton #116 Keys
11.2021 - 06.2022
Front Office Supervisor
Four Points by Sheraton #116 Keys
08.2019 - 11.2021
Sr. Front Office Associate
Fairfield by Marriott #136 Keys
02.2019 - 08.2019
Guest Service Associate
Holiday Inn Express #140 Keys
09.2017 - 12.2018
Diploma - Hospitality: Hotel Management
Frankfinn Institute of Air Hostess Training
Higher Education -
Eklavya Model Residential School