ROSHAN TALMI
PUNE
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
CRM Executive - Real Estate
AISHWARYAM GROUP
PUNE
08.2021 - Current
- Developed and implemented CRM strategies to increase customer engagement.
- Provided training to staff on the use of the CRM system and its features.
- Coordinated and conducted regular meetings with sales teams to review performance metrics related to customer relations.
- Managed customer databases, ensuring accuracy and completeness of information.
- Recovery of due payments from customer home loan bank
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Telecaller
BAJAJ FINANCE
PUNE
09.2020 - 08.2021
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
ADHAAR CARD OPERATOR
E-SEVA KENDRA
PUNE
11.2018 - 05.2019
- UPDATE OF ADHAR CARD & PANCARD CORRECTION
Education
High School Diploma -
HSC
MODERN JR. COLLEGE NIGDI,PUNE04-2018
High School Diploma -
SSC
ST.ANDREW'S HIGH SCHOOLBachelor of Commerce - Banking And Financial Support Services
CSIT ASM COLLEGE
PUNE UNIVERSITYSkills
- Customer Support
- Customer Retention Strategies
- Data-driven decision-makin
- Computer Skills
- Problem-Solving
- Teamwork and Collaboration
- Advanced [Language] ability
- Expert in BUILT UP Software
- Decision-making capabilities
- Call Center Operations
- Sales expertise
- Product Knowledge
Languages
English
First Language
Malayalam
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Timeline
CRM Executive - Real Estate
AISHWARYAM GROUP
08.2021 - Current
Telecaller
BAJAJ FINANCE
09.2020 - 08.2021
ADHAAR CARD OPERATOR
E-SEVA KENDRA
11.2018 - 05.2019
High School Diploma -
HSC
High School Diploma -
SSC
Bachelor of Commerce - Banking And Financial Support Services
CSIT ASM COLLEGE
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