Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Certification
Hobbies
Timeline
Generic

Roshan Thammaiah

Bangalore

Summary

Growth-oriented Senior Business Operations Coordinator with a year of experience seamlessly integrating SAP systems into business practices. Collaborative educator building relationships with varying business units and driving growth through IT-based solutions. Thoughtful troubleshooter, providing comprehensive solutions to systemic issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Business Operations Coordinator

Powerschool India
01.2023 - Current
  • Pricing: Condition table, Condition type, Access sequence,

Pricing procedure,and Condition record.

  • Implemented and hands on expertise with a full cycle

implementation in SD module using ASAP methodology. Worked

on two rollout projects also.

  • Worked on interfacing SAP with non-SAP systems. Worked on

ECC6.0.

  • Experience in integration of SAP SD with SAP MM, SAP PM and

SAP FI modules.

  • Worked on customizing different things according to business

requirement. Proficient in customizing different sales documents

like standard sales order, delivery, return orders, etc.

  • Worked on third party sales, intercompany sales, intercompany

pricing, etc.

  • Have worked on global projects, where all project stages (from

scoping to post go-live support) were remotely carried out

through conference calls and virtual meetings.

  • Defined and maintained condition records related to

pricing. Also worked on output condition records related to

Sales, Shipping and Billing.

  • Creation and maintenance of master data related to

customer and material.

  • Interacted with developers to design Reports, Smart forms and

user exits.

Senior Business Operations

HEWLETT PACKARD ENTERPRISE
06.2021 - 11.2022
  • Monitor vendor performance and evaluate orders and provide all required approvals
  • Respond to all inquiries for all status orders and resolve all customer issues and prepare an efficient schedule for projects
  • Verify all order lines and prepare order reports on an everyday basis and manage all shipments
  • Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate order flow
  • Working on issuing credit notes and Rebilling the invoices
  • Working closely with the logistics team to ensure smooth delivery of orders
  • Working on return and replacement of damaged goods
  • Was part of the Returns team to respond to customer issues and resolve them quickly
  • Working on resolving various holds on orders (ESSC, COD, ESST, INC, EOP, HTRJ & ZSAC etc.) to make sure the order reaches the customer without any discrepancy
  • Handling partial shipment of order, splitting of licenses and splitting of order quantities
  • Providing packing list and Proof of delivery to partners
  • Working closely with the supply chain team and warehouse team for timely delivery of orders
  • Manually loading order through EOP
  • Extracting reports from Eclipse, OSS sandy and EOP to address the queries related to orders
  • Working Closely with the logistics team to ensure smooth delivery of orders
  • Preparing weekly reports for order backlog and forecast (SNI)
  • Working on ETA reports daily and sending the file to customers files on a daily basis.

Process Analyst

Genpact India Pvt Ltd
12.2018 - 04.2021
  • Proven record in O2C domain, Contract Management & Master data
  • Was part of a master data team, working closely with the customers for the creation of partners
  • Creation of Ship To, Bill To, Sold To & Payer as per the customer requirements
  • Worked closely on pricing as per customer requirements
  • Creating contracts, renewal, contract termination, PA (price agreement) renewal and termination, product addition, contract extension, routing sheet and application change, linking and Delinking tanks, Contract billing, Credit and Rebilling in SAP & working on billing disputes
  • Worked on various Projects in the given time frame
  • Handled EMEA project on uploading invoiced to Edwin portal
  • Extracting Report OBP (Open billing Plan) Reports on a daily basis
  • Pilling the report from Dashboard and sending the report on a daily basis
  • Working on OBP (Open Billing Plan) and contacting sales to close the billing plan during the month-end & during quarter end.

Education

BE Mechanical -

SDM IT
05.2017

Higher secondary education -

CMR National Junior College
04.2010

Matriculation -

Lake Montfort School
04.2008

Skills

  • SAP
  • Salesforce
  • Python
  • SQL
  • MS Office
  • Confluence
  • Public Speaking
  • Client Service
  • Data Management
  • Contract Administration
  • SAP SD/ S4 Hana

Accomplishments

  • Received Rockstar award for ANZ(Australia and New Zealand) For Q4 2022 AT HPE.
  • Was awarded the customer service champion for Q3 2020 Globally on Yammer.
  • Received certificate of recognition Bronze award for Q2.
  • Received recognition from process owner (Clients).

Languages

English
Hindi
Kannada

Hobbies and Interests

  • Hiking
  • Swimming
  • Playing football

Certification

SAP SD Certification

Six Sigma

Hobbies

Playing Football

Hiking

Watching Football

Timeline

Senior Business Operations Coordinator

Powerschool India
01.2023 - Current

Senior Business Operations

HEWLETT PACKARD ENTERPRISE
06.2021 - 11.2022

Process Analyst

Genpact India Pvt Ltd
12.2018 - 04.2021

BE Mechanical -

SDM IT

Higher secondary education -

CMR National Junior College

Matriculation -

Lake Montfort School
Roshan Thammaiah