ROSHAN VATSH
USA Logistics- Operations Manager
Gurugram,HR
Summary
7+ years of experience in US logistics, Freight forwarding & Shipping, Freight Brokerage & Transportation, US Customs Clearance, First mile to last mile, including all documentations.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
Work History
Operations Manager
T3RA LOGISTICS
1 2024 - Current
- I oversee a team of logistics coordinators to ensure the completion of daily tasks according to customer and time-specific standard operating procedures
- Express a knowledgeable, enthusiastic, positive attitude that encourages customers and employee confidence and reflects our client's core values
- Provide leadership and management for the freight brokerage team and manage performance
- Interact with the sales team to grow the business with existing customers and new business opportunities
- Partner with the asset-based transportation and warehousing business segments to maximize overall freight capacity in the Strategic portfolio; asset-based, power-only and specialized activities
- Collaborate with the team for the successful delivery of all FTL, LTL, hotshots, last mile, expedited, specialized, oversized, and international shipments
- Lead team to ensure all shipments are traced and traced across different modes of transit and updated systems accordingly
- Educate and develop a team with the skills necessary to provide customer solutions
- Develop and maintain a process-driven operations culture to ensure exceptional customer service
- Work to establish and exceed service and operational goals for the logistics team (efficiency, productivity, timeliness, professionalism, creativity, etc.)
- Develop interactive relationships with vendors, customers, carriers, co-workers, and leadership
- Serve as the escalation point for all operational issues
- Partner with the Administration to establish and maintain proper carrier qualification protocols
- Anticipate and communicate employment needs to Human Resources to determine the best plan of action regarding staffing.
Assistant Manager- Operations & Customer Service
ITL USA INC
11.2017 - 12.2023
- Receiving Prealerts along with DN from agents
- Coordination with agents to get update for operational activities
- Communication to Shipping Line for Shipment related query
- Follow ups for shipment documents and updating status of the shipment to respective customer
- Managing Vendor, Clients & transporters on regular basis Overseas corresponding with counterpart and Exporter/Importer independently
- ISF (Import Security Filing) preparation and submission to US Customs and Border Protection
- Sending pre-alerts to consignee for streaming shipments
- Sending Arrival Notice/CAN to customers
- Coordinating with US CHB for custom release by making sure Bill of Lading, Arrival Notice, Packing list and Commercial invoice are in correct orders. HS codes are correct as per entry.
- Creating and Sending Delivery Order (DO) to Trucker for container Availability on Port and proper follow up for delivery
- Follow up regarding payment status with agents and consignee
- Documents generation on LOGISYS & INTELLECT software
- Following up with shipper/Agent/Consignee for better coordination & services
- Checking of all Pre and Post Shipping documents
- HBL / MBL approval from agent
- Coordinating with shipper for readiness date of cargo and stuffing/loading either live load or drop-off container
- Creating pick-up order and send to the trucker for pickup the container & proper following till the delivery
- Preparing all required docs for proper movement including MBL, HBL & proper follow ups with Shipper/CO-loader for better service
- Sending Pre-alert docs with supporting docs for all shipment to respective customer for every export import shipment execution
- Issue debit note/invoice to client after match with final quotation
- Follow up regarding day to day shipment movement and Accounts payable/receivable concerned to Key accounts.
Employment Creations Associate - Marketing & Branding Strategist
Justice and Care INGO(International NGO)
11.2015 - 07.2017
- Visited field to layout market research as well as for survey with the families and survivors of child labor and human trafficking; generated employment opportunities for these families creating a brand Justice & Care in the community.
- Created a proper and transparent distribution channel to sell products to end customer; used Digital Marketing to create a huge impact on sales and order figure.
- Networked with Government officials, departments and private corporate through presentation and seminars for fundraising and long term relation building.
- Executed potential private institution for urban migrants.
- Conducted EDP on livelihood options
- Formulated Plan of Action(POA) and Impact assessment for Marketing and Branding Strategy
- Arranged SOP documentation and SBU assessment
- Reporting and Presenting to senior level of management
- Ensured and updated monthly earning track record through tracker PI( Parameters Index) system
- Motivated and helped families, groups & individual to develop into independent entrepreneurs for better economic condition
- Developed strong market knowledge of existing and potential clients and ensured business growth opportunities aligned to company's strategic plans
- Provided in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making
- Strengthening relationship with strategic account by leveraging key account management skills
- Initiating and managing strategic partners program leveraging channel sales including, planning, implementing and tracking projects Highlights:
- Led 4 blocks as Employment Consultant or Specialist under Department of Social Welfare, Bihar according to signed MOU parameters
- Designed new Marketing structure and Branding strategist module
- Brought innovative ideas at grass root level to help families with new dimensions of earning and prospects
- Prepared reports, presentation & success stories of families becoming independent entrepreneurs
- Assisted team in conducting and coordinating in season of change held annually with families and children of child labour and sex trafficking victims with state officials and officers as a part of Marketing and Branding strategy to gathered fund from State and Corporate partners
- Developed and planned promotional campaigns that helped the brand earn a profit ; Monitored effectiveness of the company???s brand strategies / marketing plans
- Designed and implemented strategic marketing and repositioning plans ??
- Developed & implemented new B2B sales strategy to maximize sales & retention of commercial accounts nationwide
Management Trainee- Business Development
Rockwell Industries Ltd.
05.2015 - 10.2015
- Executed corporate selling to existing corporate clients(Deep freezers, chest cooler.
- Find-out new potential corporate client.
- Listened to client query and helped R&D department to add new model and design in the industry.
- Helped team to sell solar freezer in potential area.
- Performed product study and potential market research for solar freezer.
- Executed networking with government and private institution ??
- Managed inventory stock of solar freezer exported to Europe and African region
Education
MBA/PGDM - International Business
Balaji Institute of International Business
04.2015
B.A - Economics
Delhi University
Skills
Operations Management
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Assistant Manager- Operations & Customer Service
ITL USA INC
11.2017 - 12.2023
Employment Creations Associate - Marketing & Branding Strategist
Justice and Care INGO(International NGO)
11.2015 - 07.2017
Management Trainee- Business Development
Rockwell Industries Ltd.
05.2015 - 10.2015
Operations Manager
T3RA LOGISTICS
1 2024 - Current
MBA/PGDM - International Business
Balaji Institute of International Business
B.A - Economics
Delhi University
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