Roshani Kondalkar
Navi Mumbai, Maharashtra
Summary
Detail-oriented B.Sc. Science graduate with a strong foundation in analytical thinking and problem-solving, seeking to transition into the IT field with a focus on monitoring and quality assurance. Proficient in data analysis and software testing methodologies, with hands-on experience in project work and team collaborations. Eager to leverage technical skills and a passion for technology to contribute to efficient monitoring systems and enhance operational performance. Strong communicator with a commitment to continuous learning and professional growth in IT
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HDFC Bank
Navi Mumbai
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Customer Support: Provided high-quality support to clients, addressing inquiries, and resolving issues efficiently.
- Data Entry: Accurately recorded customer interactions and transactions, maintaining detailed logs for future reference.
- Issue Resolution: Analyzed customer complaints and feedback, contributing to process enhancements and service improvement initiatives.
- Communication Skills: Developed strong verbal and written communication skills, effectively conveying information to diverse customers.
Marketing Officer (Data Entry)
Reliance Industries
Navi Mumbai
04.2021 - 03.2024
- Data Management: Maintained and managed large datasets, ensuring accuracy and integrity in data entry and processing.
- Analytical Reporting: Generated analytical reports to track marketing performance metrics, utilizing Excel for data visualization and trend analysis.
- Process Improvement: Identified and implemented improvements in data entry processes to enhance efficiency and reduce errors.
- Collaboration: Worked closely with cross-functional teams to support marketing initiatives and provide data-driven insights.
Education
Bsc Science -
M.P.A.S.C College
Panvel06-2021
HSC -
Maharashtra State Board
Panvel06-2018
SSC -
Maharashtra State Board
Panvel06-2016
Skills
- Data Analysis
- Quality Assurance
- Technical Proficiency
- Attention to Detail
- Problem-Solving
- Communication Skills
- Team Collaboration
Timeline
Customer Service Representative
HDFC Bank
05.2024 - Current
Marketing Officer (Data Entry)
Reliance Industries
04.2021 - 03.2024
Bsc Science -
M.P.A.S.C College
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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