ROSHAN
Jangpura
Summary
Results-driven Restaurant Manager with 9+ years of experience in a fast paced environment, seeking a challenging opportunity to leverage my leadership and operational expertise. Ambitious Restaurant Manager dedicated to enhancing customer experiences and operational performance. Utilises advanced technology to optimise store handling and improve team efficiency. Fosters a positive work environment, ensuring compliance with industry standards and promoting employee development.
Overview
10
10
years of professional experience
Work History
Restaurant manager
McDonald's India
Delhi, Delhi
01.2025 - Current
- Managed a team of 20-25 employees, ensuring smooth daily operations and exceptional customer service in a high-volume, fast-paced QSR environment.
- Monitored and enforced all food safety and sanitation standards, ensuring a clean and safe environment for customers and employees and driving sales growth monitoring financial performance.
- Have handled multiple restaurants across Delhi NCR.
- Leading and Managing Teams Operational excellence
- Customer Satisfaction Food safety and Quality Sales and Profitability
- Training & Scheduling
- Store handling with advance technology
- People Handling
- Compliance and Standards
- Maintaining a safe Environment
Assistant Store Manager
McDonald's
03.2021 - 12.2024
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Trained new employees on store policies, product knowledge, and customer service excellence.
Floor Manager
McDonald's
01.2019 - 02.2021
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Coordinated daily floor operations, including stock management and visual merchandising, to maximise sales opportunities.
- Oversaw cash handling procedures, including till reconciliation and banking, ensuring accuracy and reducing discrepancies.
- Managed inventory levels, placing orders for replenishment and conducting regular stock takes to minimise loss.
Crew Trainer
McDonald's
02.2017 - 12.2018
- Developed well-trained employees by instilling knowledge, techniques and skills about company and products.
- Supported the onboarding process for new hires, making certain they felt welcomed and well-informed about their responsibilities.
Crew Team Member
McDonald's
10.2016 - 01.2017
- Successfully addressed, responded and reacted to customer concerns or issues, providing smart solutions to maintain customer satisfaction.
- Independently and effectively manned assigned stations, including tills, restaurant and food prep.
Education
Bechlor of Arts - Pol, Science Hons
Delhi University (SOL)
01-2022
Skills
- Leading and Managing Teams
- Operational excellence
- Customer Satisfaction
- Food safety and Quality
- Sales and Profitability
- Training & Scheduling
- Store handling with advance technology
- People Handling
- Compliance and Standards
- Maintaining a safe Environment
- Customer relationship management
- Sales growth monitoring
Languages
Hindi
English
Custom
- Professional Manager of the week during training session of Assistant manager
- Quarter Manager 3 times
- McDonald's Premier League Award
- Graduated in Leading Great Restaurant Course by Hamburger University (Won Team Challenge Award)
- Helped multiple restaurants in achieving exceptional results during Food Safety Audits
- Generated Highest New Business Channel Sales in the whole System during the Month of March 26 by visiting Corporate Offices, Schools and Other sources
Timeline
Restaurant manager
McDonald's India
01.2025 - Current
Assistant Store Manager
McDonald's
03.2021 - 12.2024
Floor Manager
McDonald's
01.2019 - 02.2021
Crew Trainer
McDonald's
02.2017 - 12.2018
Crew Team Member
McDonald's
10.2016 - 01.2017
Bechlor of Arts - Pol, Science Hons
Delhi University (SOL)