Summary
Overview
Work History
Education
Skills
AI/ML Learning & Projects (Professional Certification Program – Ongoing)
Certification
Affiliations
Timeline
Generic

ROSHAN RAJ M.P

Chennai

Summary

Dynamic Senior Technology Services Engineer with expertise in DevOps and cloud computing at WALMART Global Tech India. Proven track record in optimizing CI/CD pipelines and enhancing API management. Skilled in troubleshooting and identity management, driving operational excellence through effective communication and strategic problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Technology Services Engineer

WALMART Global Tech India
chennai
09.2020 - Current

SSO (OAuth2/SAML)

  • Helped apps integrate with SSO.
  • Configured clients, scopes, and resolved token/claim issues.

Istio Service Mesh

  • Supported Istio setup and network policies.
  • Resolved routing and service communication issues.

Cloud Config Management (CCM)

  • Enabled live config updates in Kubernetes.
  • Managed versioning, rollback, and migrations.

CI/CD (Concord)

  • Supported Concord CI/CD pipelines for daily BAU activities
  • Monitored builds, resolved pipeline failures, and deployment issues.

Dependency Management & Tech-Debt

  • Led Moderne & BOM onboarding.
  • Automated upgrades, reviewed exceptions, and ensured compliance.

API-Proxy Gateway

  • Onboarded users and supported secure API access via HMAC, OAuth2, JWT.
  • Managed whitelisting, routing, and access controls.
  • Handled incidents, logs, and 24/7 on-call support.

Service Discovery (Registry)

  • Supported YAML-based service registration.
  • Resolved schema, metadata, and integration issues.

IAM

  • Managed user onboarding, RBAC, and API access.
  • Fixed token/auth issues, and performed root-cause analysis.

ServiceNow

  • Created Snow workflows, Catalogs for deployment exceptions.

Project & Ops Management:

  • Built dashboards, tracked KPIs, and managed Jira workflows.
  • Drove change management and documentation.

Tech Lead

Cognizant Technology Solutions
chennai
05.2016 - 09.2020
  • Managed Azure PaaS services: Web Apps, SQL DB, Data Factory, Traffic Manager, VMs
  • Configured alerts, backups, and performance monitoring for Web Apps and SQL DBs
  • Created/updated Function Apps and restored SQL DBs with geo-replication
  • Set up custom domains, SSL bindings, and app registrations
  • Handled troubleshooting for Web Apps and VM issues
  • Managed traffic redirection via Traffic Manager

Production Support Engineer

Vodafone Global Services Private Limited
06.2015 - 05.2016
  • Monitored jobs via Jenkins and Control-M
  • Performed daily app sanity checks and incident handling
  • Created jobs in BMC Workload Manager
  • Supported Control-M migration and DR planning
  • Handled Oracle/SQL DB tasks and T24 (Temenos) support
  • Restarted JBoss for T24 connectivity
  • Attended client meetings and shared status reports

IT Support Engineer

Mindtree Ltd
03.2014 - 06.2015
  • Provided 24/7 L1 IT support for desktops, laptops, and global users
  • Resolved software, printer, Outlook, and antivirus issues
  • Handled account creation, renewal, and password resets via AD
  • Managed outage communications and high-priority incident tickets
  • Opened bridge calls and coordinated with stakeholders for resolution
  • Validated outage requests and ensured timely approvals

Education

Bachelor of Engineering - Electronics and Communication

John Bosco Engineering College
Tiruvallur
03-2013

Higher Secondary - Computer Science

ICF silver Jubilee Matric higher secondary school
Chennai

SSLC (CBSE) -

Bharatiya Vidya Bhavan
Thirunavaya, Kerala

Skills

  • DevOps & CI/CD: Continuous Integration & Deployment (CI/CD), GitOps, Dependency Management
  • Cloud & Infrastructure: Cloud Computing (AWS, Azure), Kubernetes Administration, Container Orchestration, Service Mesh (Istio)
  • Security & Access: Identity & Access Management (IAM), Single Sign-On (SSO), API Security
  • Application Support: Troubleshooting, Log Analysis (Splunk, Kibana), Incident Management (ServiceNow, Jira)
  • Machine Learning: Model Development, Feature Engineering, Model Evaluation, NLP (Tokenization, Transformers), Model Deployment
  • API & Integration: API Management, RESTful Services, Proxy Configuration
  • Data Analysis & Visualization: Data Analysis (Pandas, SQL), Visualization (Power BI, Matplotlib, Seaborn)

AI/ML Learning & Projects (Professional Certification Program – Ongoing)

  • One-year AI/ML Certification Program – [Great Lakes]

Course Topics Covered :

  • Exploratory Data Analysis
  • Supervised Learning: Linear Regression, Decision Trees
  • Unsupervised Learning: K-Means Clustering Deep Learning: Neural Networks (ANN, CNN basics)
  • Natural Language Processing: Retrieval-Augmented Generation (RAG) based models Model Evaluation, Feature Engineering, Hyperparameter Tuning
  • Computer Vision.

Projects Completed

  • Food Hub data analysis project for Python and data analysis (EDA exposure)
  • Personal loan campaign, easy visa classification projects with decision trees, bagging, and boosting – implemented and visualized tree-based classifiers with model explainability
  • Airbnb project using linear regression – built a regression model using Scikit-learn, performed feature selection, and tuned the model for performance;
  • ReneWind project – built a basic neural network using TensorFlow;
  • RAG-based QA bot – created a proof-of-concept NLP model for a medical journal, combining vector databases and pre-trained models to answer domain-specific queries

Certification

  • Ongoing Post Graduate Program in Artificial Intelligence and Machine Learning in Great Lakes.
  • Amazon web services course and completed Certification on AWS solution architect Level.
  • Google cloud professional cloud architect certification.

Affiliations

  • Containerization & Orchestration: Kubernetes, Istio, Docker
  • API Management & Integration: API Proxy, Postman
  • Identity & Access Management: IAM (Identity and Access Management), SSO (Single Sign-On)
  • Monitoring & Logging: Splunk, Kibana, Power BI
  • Configuration & Automation: Chef, Eyeshare
  • Scheduling & Workflow Automation: Control-M Scheduler, BMC Workload Manager, Jenkins
  • Issue and incident management: Jira, ServiceNow
  • Database tools: SQL Developer, DBeaver
  • ML & AI Tools: Python, NumPy, Pandas, Scikit-learn, TensorFlow, Keras, OpenCV, Power BI
  • Core Skills: Feature Engineering, Hyperparameter Tuning, Model Evaluation (Precision, Recall, F1, AUC), Cross-Validation
  • NLP: Text Preprocessing, Tokenization, Transformers, RAG Models
  • Visualization: Matplotlib, Seaborn, Power BI

Timeline

Senior Technology Services Engineer

WALMART Global Tech India
09.2020 - Current

Tech Lead

Cognizant Technology Solutions
05.2016 - 09.2020

Production Support Engineer

Vodafone Global Services Private Limited
06.2015 - 05.2016

IT Support Engineer

Mindtree Ltd
03.2014 - 06.2015

Bachelor of Engineering - Electronics and Communication

John Bosco Engineering College

Higher Secondary - Computer Science

ICF silver Jubilee Matric higher secondary school

SSLC (CBSE) -

Bharatiya Vidya Bhavan
ROSHAN RAJ M.P