Shell Scripting
ROSHAN VARGHESE
PROJECT MANAGER
PUNE
Summary
Highly experienced and accomplished Project Manager with over 13 years of experience in software development, ITIL, Scrum, and Kanban methodologies. Proven track record of managing cross-functional teams, delivering cost savings through automation and process improvements, and developing client relationships. Adept in market research, product development, and data analysis, and experienced in resource planning, procurement, training, and performance appraisals. Strong leadership skills and experience in managing teams, and a certified Scrum Master with advanced certifications in IoT, Cloud, and Blockchain.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
Work History
PROJECT MANAGER
CYBAGE SOFTWARE PVT. LTD
PUNE
04.2022 - Current
- Client: Amadeus, USA. Domain: T&H
- Successfully managed 4 teams of 30+ Dev, QA, and Support personnel, delivering 60% cost savings for the client through automation and process improvements
- Adept in ITIL, Scrum, and Kanban methodologies, and skilled in developing client relationships through meetings, reporting, and business reviews
- Led the development and execution of annual and quarterly plans, identifying and mitigating risks to ensure project success
- Experienced in resource planning, procurement, training, and performance appraisals
- Contributed to multiple RFPs resulting in new projects for the organization.
ASSOCIATE PROJECT MANAGER
CYBAGE SOFTWARE PVT. LTD
PUNE
04.2021 - 03.2022
- Client: TravelClick, USA. Domain: T&H
- Managed 3 teams of 20+ resources, driving and coaching teams on automation efforts and process improvements resulting in a reduction of 3800+ hours of manual work per annum
- Specialized in resource planning, procurement, and performance appraisals
- Proactively identified and mitigated risks
- As a certified trainer, trained over 300 professionals in Python, SQL, and Shell scripting.
TEAM LEAD
CYBAGE SOFTWARE PVT. LTD
PUNE
04.2016 - 03.2021
- Client: Crossmark, USA. Domain: Retail
- Led a Dev-Support team of 4, ensuring Business Continuity by proactively identifying areas of improvement and reducing the average open ticket count from over 900 to under 15
- Drove the migration from Dell Boomi to Azure Logic Apps and developed a robust backend module for Billing and Invoicing in MS SQL, reducing manual dependencies on Accounting SMEs.
SENIOR SUPPORT ENGINEER
CYBAGE SOFTWARE PVT. LTD
PUNE
12.2014 - 03.2016
- Client: SPRINT, USA. Domain: Telecomm
- Worked as an Individual Contributor in a Dev-infra team, ensuring minimal outages and seamless deployments
- Improved deployment frequency by 1400% from once a week to thrice a day, and improved SLA adherence from 65% to almost 100%.
PROJECT LEAD
TECH MAHINDRA PVT. LTD
PUNE
05.2013 - 12.2014
- Client: British Telecomm, UK. Domain: Telecomm
- Managed a team of 3, reduced outages by 99.5% from 8 hours to 4 mins
- Developed monitoring tools to reduce manual efforts for proactive monitoring and reporting
- Performed Incident, Problem, Change, and Release management
- Worked as the RCA reviewer for the BU in addition to being the Client, Stakeholder, and Estate owner POC.
TECHNICAL ASSOCIATE
TECH MAHINDRA PVT. LTD
PUNE
01.2010 - 04.2013
- Client: British Telecomm, UK. Domain: Telecomm
- Implemented automation and documentation processes, resulting in a 37.5% reduction in average ticket count and ticket resolution time
- Led E2E Change management activities, including Deployments
- Worked as Client and Stakeholder management POC
- Reduced manual efforts by 30% through scripting and documentation
- Led problem management, resolving issues, and minimizing outages.
Education
Master of Science - TELECOMM AND SOFTWARE ENGINEERING
B.I.T.S, PILANI
06.2010 - 06.2012
BACHELOR OF ENGINEERING - INFORMATION TECHNOLOGY
UNIVERSITY OF MUMBAI
07.2005 - 06.2009
ADVANCED CERTIFICATION - IOT, CLOUD COMPUTING, AND BLOCKCHAIN
IIT-M
03.2022 - 03.2023
Skills
Project management: experience in managing cross-functional teams, delivering cost savings through automation and process improvements, and developing client relationships
undefinedCertification
CSM - Certified Scrum Master
Software
MS SQL Server
Python
AWS
Dell Boomi
Timeline
CSM - Certified Scrum Master
10-2022
PROJECT MANAGER
CYBAGE SOFTWARE PVT. LTD
04.2022 - Current
ADVANCED CERTIFICATION - IOT, CLOUD COMPUTING, AND BLOCKCHAIN
IIT-M
03.2022 - 03.2023
Azure Fundamentals (AZ-900)
07-2021
ASSOCIATE PROJECT MANAGER
CYBAGE SOFTWARE PVT. LTD
04.2021 - 03.2022
TEAM LEAD
CYBAGE SOFTWARE PVT. LTD
04.2016 - 03.2021
SENIOR SUPPORT ENGINEER
CYBAGE SOFTWARE PVT. LTD
12.2014 - 03.2016
PROJECT LEAD
TECH MAHINDRA PVT. LTD
05.2013 - 12.2014
Master of Science - TELECOMM AND SOFTWARE ENGINEERING
B.I.T.S, PILANI
06.2010 - 06.2012
TECHNICAL ASSOCIATE
TECH MAHINDRA PVT. LTD
01.2010 - 04.2013
BACHELOR OF ENGINEERING - INFORMATION TECHNOLOGY
UNIVERSITY OF MUMBAI
07.2005 - 06.2009
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