Roshan Zameer Shaik
Guntur
Summary
Results-oriented professional with strong communication, problem-solving, and organizational skills. Proven ability to adapt quickly to new responsibilities and environments, fostering team collaboration and delivering quality outcomes. Committed to driving organizational growth while enhancing skills and expertise.
Overview
4
4
Languages
1
1
Certification
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Customer Service Coordinator
Mitie ltd
Birmingham
05.2024 - 08.2026
- Coordinated customer service requests across Mitie facilities management teams.
- Logged calls, emails, and service updates into CAFM helpdesk systems.
- Managed customer enquiries with clear communication and professional support.
- Scheduled engineers, contractors, and site visits for Mitie client services.
- Updated records, reports, and job notes using Microsoft Office.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Developed relationships with customers to ensure satisfaction.
Logistics Team Leader
Primark
Kettering
09.2023 - 04.2024
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Utilized various software applications such as CRM systems for tracking purposes.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Led daily warehouse team operations and task assignments
- Trained new associates on safety rules and picking procedures
- Monitored inventory counts and flagged stock discrepancies
- Coordinated shipping, receiving, and order staging activities
- Enforced company safety standards across warehouse work areas
- Communicated workflow updates with supervisors and warehouse staff
- Supervised and monitored the daily operations of a warehouse team.
- Oversaw the maintenance of equipment used within the warehouse environment.
- Staged and sorted products for loading.
- Identified and discarded damaged products from outgoing shipments. from outgoing shipments during final inspections.
- Palletized boxes to increase movement and shipment efficiency.
Senior lecturer in Physics
Narayana junior college
Vijayawada
07.2017 - 05.2021
- Delivered lectures to students for various physics courses.
- Developed physics curriculum materials with faculty colleagues.
- Consulted with students during regularly scheduled office hours, offering feedback on performance, suggestions for private study and career advice.
- Reviewed textbooks for accuracy in content related to the subject matter taught in classes.
NDT Engineer
GS ALLOY CASTINGS
Vijayawada
01.2014 - 05.2017
- Performed ultrasonic, magnetic particle, and dye penetrant inspections on welds and components.
- Conducted inspections of parts to ensure quality standards were met. prior to shipment in order to guarantee customer satisfaction.
- Prepared inspection reports and documented findings for engineering and supervisor review.
- Calibrated testing equipment before use and verified instrument readiness.
- Maintained testing records and traceability files, ensuring compliance for employer audits.
- Ensured that safety protocols were followed during all inspections conducted.
- Trained personnel in NDT equipment and techniques, enhancing team capability and knowledge.
Education
Master of Science - Mechanical Engineering And Management
University of Leicester
Leicester , United kingdom 09.2021 - 09.2023
B.Tech - Mechanical Engineering
Nimra College Of Engineering And Technology
Vijayawada , India 09.2009 - 05.2013
Skills
- Microsoft Office
- Customer service
- Team coordination
- Inventory control
- Problem solving
- Team leadership
- Mentoring and coaching
- Diversity and inclusion
- Teamwork and collaboration
- Problem-solving abilities
- Professionalism
- Analytical thinking
- Stress management techniques
- Written communication
- Interpersonal skills
- CAFM systems
- CRM systems
- Service scheduling
- Customer relationship management
Languages
Telugu
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- ASNT LEVEL 2 IN NON DESTRUCTIVE TESTING
Timeline
Customer Service Coordinator
Mitie ltd
05.2024 - 08.2026
Logistics Team Leader
Primark
09.2023 - 04.2024
Master of Science - Mechanical Engineering And Management
University of Leicester
09.2021 - 09.2023
Senior lecturer in Physics
Narayana junior college
07.2017 - 05.2021
NDT Engineer
GS ALLOY CASTINGS
01.2014 - 05.2017
B.Tech - Mechanical Engineering
Nimra College Of Engineering And Technology
09.2009 - 05.2013