Roshini K Gopal
Chennai
Summary
Experienced Operations Executive and Administrator with a strong background in managing daily office functions, coordinating staff activities, and maintaining accurate client records. Proven ability to handle front desk operations, appointment scheduling, inventory management, and customer service in a fast-paced, client-focused environment. Highly organized, professional, and committed to providing a smooth and welcoming experience.Eager to contribute my administrative skills to a reputed organisation.
Overview
20
20
years of professional experience
Work History
Medical Coder
Home health centre
Mumbai
10.2021 - 10.2023
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Collaborated with other departments such as billing, clinical documentation improvement, quality assurance to ensure accurate coding practices are being followed.
- Provided support for coding queries raised by coders or staff members regarding specific cases or coding issues.
Teacher
St Miras Kindergarten School
Mumbai
04.2011 - 12.2013
- Create a safe, caring, and stimulating classroom environment for young learners.
- Plan and deliver engaging lessons in literacy, numeracy, art, music, and basic life skills.
- Use storytelling, songs, games, and hands-on activities to encourage learning through play.
- Monitor each child’s development and maintain individual progress reports.
- Foster social skills, good manners, and emotional development in children.
- Communicate regularly with parents about their child’s progress and behavior.
- Collaborate with co-teachers and school management to develop curriculum plans and school events.
- Participate in staff meetings, training programs, and school activities.
Operations Executive
ING Life Insurance Co Ltd
Kannur,Kerala
10.2007 - 11.2009
- Ensured compliance with industry regulations and standards.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Verify documents for accuracy and completeness before submission.l
- Provide basic service to walk-in or call-in customers regarding policy details, premium payments, and documentation queries.
- Support customer grievance redressal by coordinating with the service team.
- Act as a link between the field agents, sales executives, and underwriting teams.
- Track pending cases and ensure follow-ups for completion.
Operations Executive
ICICI Prudential Life Insurance
Kannur,Kerala
01.2006 - 07.2007
- Process new insurance applications, renewals, surrenders, and claims as per company guidelines.
- Ensure proper documentation and KYC (Know Your Customer) compliance.
- Assist in resolving queries and complaints from customers and agents.
- Coordinate with branches and customer service teams to ensure quick resolution.
- Maintain compliance records in accordance with ICC (Insurance Compliance & Credentialing) standards.
- Monitor and update regulatory requirements and certifications of agents and staff.
- Work closely with sales and underwriting teams to streamline operations.
- Support team leads in monitoring daily tasks and workflow targets.
- Prepare and manage daily/weekly/monthly reports on policy status and operations metrics.
- Ensure accuracy in data entry and timely updates in the insurance management systems.
Cost Controller & Secretary
Bosco Aluminium and Glass Co.LLC
Sharjah,UAE
04.2004 - 11.2005
- Prepare, review, and monitor project budgets for aluminium and glass installation works.
- Track and report actual costs against budgets on a regular basis.
- Analyze cost variances and suggest corrective actions to keep projects within budget.
- Review and verify invoices, work orders, and purchase orders for accuracy and compliance.
- Ensure timely and accurate cost reporting to senior management and finance teams.
- Maintain cost databases and project financial records.
- Assist in preparing tender costings, quotations, and commercial submissions.
- Monitor change orders and update budgets and forecasts accordingly.
Education
Medical Coder - Medical Coding
AAPC
01-2021
Diploma in Tourism And Travel Management
SOTTS
Kannur,Kerala01-2003
Bachelor of Arts - English Literature
Sree Narayana College
Kannur01-2002
High School Diploma -
Rani Jai Higher Secondary School
Nirmalagiri,Kuthuparamba01-1997
Skills
Appointment Scheduling & Calendar Management
Front Desk Operations
Filing and Documentation
Handling Emails, Calls, and Correspondence
Warm and Professional Communication
Handling Customer Queries & Complaints Gracefully
Good Listening and Interpersonal Skills
Languages
English, Malayalam,Hindi
First Language
Affiliations
- Acrylic Painting Mandala art and Lippan art
- DIY Crafts and Fabric Customization
- Conducting and exploring Art Exhibitions
- Received best employee award for the year 2007-2008
Timeline
Medical Coder
Home health centre
10.2021 - 10.2023
Teacher
St Miras Kindergarten School
04.2011 - 12.2013
Operations Executive
ING Life Insurance Co Ltd
10.2007 - 11.2009
Operations Executive
ICICI Prudential Life Insurance
01.2006 - 07.2007
Cost Controller & Secretary
Bosco Aluminium and Glass Co.LLC
04.2004 - 11.2005
Medical Coder - Medical Coding
AAPC
Diploma in Tourism And Travel Management
SOTTS
Bachelor of Arts - English Literature
Sree Narayana College
High School Diploma -
Rani Jai Higher Secondary School