ROSHINI SUNDARRAJAN
Chennai
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
5
5
years of professional experience
Work History
Sr Resolution Coordinator
Walmart
Chennai
10.2023 - Current
- Researched and analyzed customer complaints to identify trends, potential root causes, and opportunities for improvement.
- Implemented best practices for troubleshooting techniques across the organization.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Maintained accurate records of customer interactions and resolutions.
- Provided remote support to customers experiencing technical difficulties.
- Identified root cause of technical issues and developed solutions.
MACHINE LEARNING ASSOCIATE
Amazon
Chennai
08.2021 - 04.2023
- Troubleshooting technical issues in Amazon go JWO stores (US & UK)
- Analyzed large datasets to identify trends and patterns in customer behaviors
- Backend support for Amazon Go technology to sustain high quality and efficiency for process improvement.
- Providing support to the customers via email and chat.
- Perform data collection tasks related to an Amazon device, application, or service
- Implementing JWO tech in new stores.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your teams' processes.
PROCESS ANALYST
Tata Consultancy Services
Chennai
07.2019 - 12.2019
- Performed KYC due diligence EDD/ CDD/ Compliance on customer accounts/client onboarding Accountsmonitored customer accounts via internal database
- Updated mandate forms, proof of ownership document, change of directors verified
- Obtained updated documents from RM for client accounts and verified accuracy of SOW
- Performed enhanced and specialized and diligence reviews on high business banking clients
- Open and update client investment accounts, including individuals, trusts and corporations, utilizing netx and lexis nexis perform required KYC
- Performing KYC due to diligence reviews to assess AML risk
- Researching clients for negative media on researching transactional attributes on risk.
Education
Bachelor of Business Administration -
Madras University
12.2019
Skills
- IT Professional
- Machine Learning
- Maintaining products
- Applying machine learning technologies
- Troubleshooting
- Team building
Hobbies and Interests
- Cooking
- Reading
- Travelling
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
French
Beginner
A1
Timeline
Sr Resolution Coordinator
Walmart
10.2023 - Current
MACHINE LEARNING ASSOCIATE
Amazon
08.2021 - 04.2023
PROCESS ANALYST
Tata Consultancy Services
07.2019 - 12.2019
Bachelor of Business Administration -
Madras University
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