Roshita Choubey
Bangalore
Summary
Dynamic Operations Team Leader with a proven track record at Equiniti India, excelling in process improvement and team leadership. Spearheaded initiatives that enhanced service quality and operational efficiency, while fostering a collaborative environment. Skilled in performance monitoring and compliance oversight, driving teams to achieve optimal productivity and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Operations Team Leader
Equiniti India
Bangalore
03.2024 - Current
- Led daily operations for customer support team, ensuring smooth service delivery.
- Set priorities according to the daily work schedules and delivery SLA.
- Coordinated workflow among team members to optimize efficiency and productivity.
- Managed scheduling and resource allocation for operational tasks and projects.
- Implemented process improvements to enhance team performance and service quality.
- Facilitated communication between departments to streamline operational activities.
- Monitored performance metrics to identify areas for operational enhancement.
- Generated detailed reports outlining KPIs, quality control measures, and other related data points.
- Ensured compliance with safety regulations in the workplace.
- Developed standard operating procedures for operations staff.
- Led team of 34 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Team Leader
Deluxe Entertainment Services India Pvt Ltd
Bangalore
04.2012 - 04.2023
- Coordinated schedules to ensure efficient team operations.
- Assisted in training new team members on company processes.
- Managed communication between departments for project alignment.
- Organized team-building activities to enhance collaboration.
- Monitored team performance and provided constructive feedback regularly.
- Maintained documentation for team projects and processes accurately.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created training materials and conducted group trainings on new processes or procedures.
Education
Master of Science - Computers
ICFAI
Hyderabad07-2011
Skills
- Process improvement
- Team leadership
- Performance monitoring
- Workflow coordination
- Scheduling management
- Customer relationship management
- Compliance oversight
- Training development
- Conflict resolution
- Stakeholder management
Timeline
Operations Team Leader
Equiniti India
03.2024 - Current
Team Leader
Deluxe Entertainment Services India Pvt Ltd
04.2012 - 04.2023
Master of Science - Computers
ICFAI
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