Roshith Rajan

• Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
• Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
• Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
• Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• SMARTe is an established solution for Contact Database, B2B
• Prospect Databases and Email Marketing List in US, UK, Europe and many other countries.
• Coordinated weekly meetings for internal and external groups.
• Developed process improvements and offered actionable solutions to correct recurring issues.
• Worked with customer service to handle escalated customer issues.
• Led operational initiatives to solve ongoing strategic operations challenges.

• SMARTe is an established solution for Contact Database, B2B
• Prospect Databases and Email Marketing List in US, UK, Europe and many other countries.

• DBSL), is a leader in providing
• B2B intelligence, B2B sales & marketing services
• Employee Of the Month (December 2016)

• Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology

GPA: 68.17%, Project - Job Web Portal

• GPA: 72.11%
• Member of [Arts Club and Science Club]
• Elected Captain of [Football Team]

GPA: .91%

• Member of [School President and Natures Club Member]