ROSHITHA B
Bangalore
Summary
I wish to succeed in an organization that provides me Example opportunities to contribute in the growth to the organization as well as in the development of my skills, to obtain a challenging position that will permit the use of current skills to their maximum potential and also develop additional knowledge and abilities.
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
4
4
years of professional experience
Work History
Inbound Technical Support Specialist
Accenture
Bangalore
03.2025 - Current
- Provided technical support to customers via phone, chat, and email.
- Diagnosed and resolved issues related to mobile devices, internet services, and network connectivity.
- Assisted customers with account management, device setup, and troubleshooting.
- Documented customer interactions and solutions using CRM systems.
- Maintained high customer satisfaction through effective communication and problem-solving.
- Escalated complex technical issues to specialized teams when necessary.
- Educated customers on products, services, and best practices.
- Collaborated with cross-functional teams to resolve complex technical challenges.
- Ensured all customer inquiries were handled accurately and efficiently.
Senior executive
Concentrix
Bangalore
01.2023 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Work profile associated with Australian Mortgage deals, which includes verifying customer details and processing mortgage loan file.
- Also Served as an SME for my Team assisting my fellow team mates to the process.
Advisor
247.A.I
Bangalore
07.2022 - 08.2023
- Provided guidance on customer inquiries and concerns through inbound call support.
- Analyzed customer feedback to improve service delivery and client satisfaction.
- Assisted in developing training materials for new team members and processes.
- Collaborated with team members to streamline communication and workflow efficiency.
Education
SSLC -
New Florence Public School
Bangalore , India2nd PUC -
Goodwills Christian College For Women
B.Com -
Goodwills Christian College For Women
Bangalore , IndiaSkills
- Customer Relationship Management (CRM)
- Customer Issue Resolution
- Technical Troubleshooting
- Effective Communication
- Complaint & Escalation Management
- Problem Solving & Critical Thinking
- Mortgage Operations & Documentation
- Multitasking & Time Management
- Process improvement
Additional Information
Experienced Customer Support Executive with 3+ years of experience in customer service, technical troubleshooting, and mortgage operations. Strong problem-solving, communication, and customer relationship management skills.
Hobbies and Interests
- Reading books and exploring new topics
- Spending quality time with pets and animal care
- Watching TV series and staying updated with popular entertainment
Disclaimer
I hereby declare that the above mention information is correct to the best of knowledge and bear the responsibility for the correctness of the above mention particulars.
Alternate Mobile
087924 09098
Personal Information
- Father's Name: Babu. V.V
- Date of Birth: 11/24/00
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
First Language
Hindi
Upper Intermediate
B2
Malayalam
Upper Intermediate
B2
Kannada
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Timeline
Inbound Technical Support Specialist
Accenture
03.2025 - Current
Senior executive
Concentrix
01.2023 - 02.2025
Advisor
247.A.I
07.2022 - 08.2023
SSLC -
New Florence Public School
2nd PUC -
Goodwills Christian College For Women
B.Com -
Goodwills Christian College For Women