Roshna William Dan

• Provide Front Line Support to Clients across the globe through phone lines, webchat and emails to resolve issues related to trades, deposits, withdrawals, technical aspects, stock transfers and reactivations
• Liaise with Non- Client facing and Internal Departments to ensure effective delivery of Service to Clients
• Working to improve the month on month KPIs and achieving targets

• Overseeing Employee Welfare Benefits, Enrollment and Administration services and Dependent Eligibility Audit Services for mid- sized companies in the US.
• .Acting as the mediator between the client and the internal teams to ensure the execution of deliverables.
• Worked varied hours to meet seasonal and business needs.
• Managed customer relations through communication and helpful interactions.

Lead Generation, Sales and Service Campaign

Energy sales thro Outbound Calls to Customers in US, prospecting, Cold Calling and Appointments Setting.