CRM
ROSHNI A J
Immigration Advisor
Thiruvananthapuram
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Utilizes expertise in legal frameworks to support clients effectively. Track record of managing case files and providing clear, accurate guidance.
Overview
14
14
years of professional experience
6026
6026
years of post-secondary education
2
2
Languages
Work History
SOFTWARE ENGINEER
COSTECH
10.2011 - 04.2012
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
HTML PROGRAMMER
Mist Allianz
01.2012 - 01.2014
- Writing Code, Scripts, And Programs.
- Write, modify, and test code and scripts that allow computer software and applications to function properly.
- Developed interactive web applications using JavaScript and jQuery, increasing user engagement on client websites.
Operation manager
ITSM
01.2014 - 01.2016
- Organize and manage the administration.
- Assisting with recruitment and marketing activities.
- Monitor brand consistency across marketing channels and materials.
- Organizing and facilitating a variety of educational or social activities.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
Center manager
CTID
08.2016 - 03.2018
- Providing administrative support to an academic team and tutors
- Coordinating examination and assessment processes.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Assisted in recruiting, hiring and training of team members.
Founder- Own Business
Wonder Meadows
07.2019 - 12.2022
- Established a successful business by identifying market needs and developing innovative solutions.
Student counsellor
3Z Study Abroad
01.2023 - 12.2024
- To provide professional guidance and knowledge to students.
- Conducted comprehensive evaluations of students'' academic needs, recommending appropriate resources and services.
- Reviewing applications, providing support services, and monitoring student progress.
- Enhanced student success by providing personalized academic guidance and support.
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Increased brand awareness through targeted social media campaigns tailored to specific international markets and demographics.
- Conducted regular performance evaluations for overseas staff members, providing constructive feedback for continuous improvement.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved complex immigration issues with detailed research and accurate interpretation of laws and regulations.
- Assisted with visa applications for various categories, including family-sponsored petitions, employment-based visas, and humanitarian relief options.
- Enhanced client satisfaction by providing thorough immigration case assistance and guidance.
- Provided exceptional customer service, addressing client questions in a timely manner while maintaining professionalism throughout interactions.
Immigration Advisor
Irish Expert LPP
01.2025 - Current
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Increased sales through effective merchandising tactics, targeted promotions, and well-trained sales teams.
Education
Master of Arts - Computer Applications
ANNA UNIVERSITY
Narayangur College Of Engineering 04.2001 - 01.2011
BSC - Computer Science
KERALA UNIVERSITY
UIT 06-2008
HSC - Computer Science
HSC
St Xaviers HSS 03-2005
SSLC - SSLC
SSLC
GHSS For Girls Cotton Hill03-2002
Skills
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Careers in counselling
Friendly, positive attitude
Problem-solving
Flexible and adaptable
Team management
Problem solving prowess
Client relationship building
Accomplishments
Consistently recognized as a top performer from February to the present.
Hobbies
I enjoy gardening as it allows me to connect with nature, reduce stress, and cultivate patience and care. It’s a rewarding hobby that teaches responsibility and provides a creative outlet through designing green spaces and nurturing plants from seed to bloom.
References
Arya V
BM
Irish Expert LPP
Trivandrum
PHNO:9400031228
Biju H Nath
Director
3Z Study Abroad
Trivandrum
PH NO:9562208881
Disclaimer
I hereby declare that the above information provided is correct and true to the best of my belief and knowledge and I shall be grateful if you provide me a chance to work in your esteemed concern.
Place: Trivandrum Date:
Yours Faithfully
Software
MS Office
Productivity & Collaboration: Google sheet
Communication Tools: Zoom
Languages
English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Immigration Advisor
Irish Expert LPP
01.2025 - Current
Student counsellor
3Z Study Abroad
01.2023 - 12.2024
Founder- Own Business
Wonder Meadows
07.2019 - 12.2022
Center manager
CTID
08.2016 - 03.2018
Operation manager
ITSM
01.2014 - 01.2016
HTML PROGRAMMER
Mist Allianz
01.2012 - 01.2014
SOFTWARE ENGINEER
COSTECH
10.2011 - 04.2012
Master of Arts - Computer Applications
ANNA UNIVERSITY
04.2001 - 01.2011
BSC - Computer Science
KERALA UNIVERSITY
HSC - Computer Science
HSC
SSLC - SSLC
SSLC