ROSHNI JETHANI
Delhi
Summary
I am a confident and articulate individual with a strong background in customer service and aviation. With nearly five years of experience in various roles including in-flight management and instruction, I excel in providing exceptional service and fostering a positive environment. I thrive while working in diverse teams, and am passionate about the aviation and hospitality industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In-Flight Manager
Akasa Air
02.2023 - Current
- Company Overview: A new airline providing domestic flight services in India
- Managed in-flight services and ensured passenger comfort and safety
- Led the whole set of cabin crew during flights
Aviation Instructor
Amigo Academy
04.2022 - 02.2023
- Company Overview: An institution offering training in aviation and hospitality
- Provided training and guidance to aspiring aviation professionals
Cabin Crew
Air India Limited
11.2019 - 02.2022
- Company Overview: One of India's largest airlines, providing domestic and international flight services
- Ensured passenger safety during flights as part of the cabin crew
- Handled passenger queries and provided excellent customer service
In-Flight Manager
Go Airways
11.2018 - 05.2019
- Company Overview: A major airline in India focusing on domestic flights
- Managed in-flight services and coordinated with cabin crew
Cabin Crew
Go Airways
11.2016 - 05.2019
- Company Overview: A major airline in India focusing on domestic flights
- Acted as cabin crew, ensuring a pleasant in-flight experience
Customer Service Officer
Indigo Airlines
10.2015 - 11.2016
- Company Overview: One of India's leading airlines known for its low-cost service
- Assisted passengers with reservations, check-in & boarding process
Education
Bachelor of Commerce (B.Com) - undefined
New L J Commerce College
08.2018
Skills
- Microsoft Office
- Internet Usage
- Airline Operations
- Customer Service
- Safety & First Aid Procedures
LANGUAGES
English - Proficient
Hindi - Proficient
Gujarati - Proficient
Hobbies
· Spending some quality time with family.
· Exploring and Travelling to Different Places.
· Interacting with people.
Certification
· Diploma in Aviation, Hospitality Services& Travel Management from FrankfinnInstitute of Airhostess Training, Ahmedabad.
· Got Trained under the supervision of Experienced Faculties.
· Got Trained for Grooming & Health knowledge course from Frankfinn Institute.
Timeline
In-Flight Manager
Akasa Air
02.2023 - Current
Aviation Instructor
Amigo Academy
04.2022 - 02.2023
Cabin Crew
Air India Limited
11.2019 - 02.2022
In-Flight Manager
Go Airways
11.2018 - 05.2019
Cabin Crew
Go Airways
11.2016 - 05.2019
Customer Service Officer
Indigo Airlines
10.2015 - 11.2016
Bachelor of Commerce (B.Com) - undefined
New L J Commerce College
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