Roshni Konkati
Mumbai
Summary
Seeking a position with a firm to enhance professional growth, leverage new opportunities, and contribute to the organization's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Video Banking Acquisition Manager
AU Small Finance Bank Limited
Mumbai
04.2022 - Current
- Department - (Video Relationship Management)
- Grade - (A2: Senior Executive) Video KYC
- Ensured seamless assistance from initiation to completion in the acquisition process (KYC).
- Coordinated due diligence activities, including legal reviews, and verifying proper documentation.
- Analyzed customer data to determine customer needs and preferences.
- Assisted customers by answering banking questions and recommending solutions.
Customer Care Executive
Fortpoint Automotive (Cars) Private Limited
Mumbai
07.2016 - 03.2022
- Streamlined and enhanced the efficiency of customer service procedures.
- Resolved customer complaints promptly to ensure customer satisfaction.
- Maintained and updated service advisors' reports.
- Monitored individual service advisor's work related to customer care.
- Oversaw customer care-related camps and activities.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Analyzed call data to determine areas of improvement in customer care process.
Education
B Com -
Maharshi Dayanand College of Arts, Commerce & Science, Mumbai, Maharashtra Board
01-2018
XII -
Maharshi Dayanand College of Arts, Commerce & Science, Mumbai, Maharashtra Board
01-2015
X -
Parel English High School, Mumbai, Maharashtra Board
01-2013
Skills
- Microsoft Excel (Basic)
- Data Validation
- Microsoft Outlook
- Microsoft Word
- Pivot tables
Certification
Certificate of Achievement Lean Six Sigma Green belt
Accomplishments
- Consistently quality top for last quarter end.
- Quality score of 91%
- Received more than 15 written appreciations for the call
- Receive certificate in quality in May 2023
Hobbies and Interests
- Traveling
- Reading
Languages
- Hindi ( Fluent )
- English ( Fluent )
- Marathi ( Fluent )
- Telugu ( Fluent )
Declaration
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and i hold the responsibility for the correctness of the above mentioned Particulars
Place : Mumbai Signature
Date : 07/08/2024 Roshni
Timeline
Video Banking Acquisition Manager
AU Small Finance Bank Limited
04.2022 - Current
Customer Care Executive
Fortpoint Automotive (Cars) Private Limited
07.2016 - 03.2022
B Com -
Maharshi Dayanand College of Arts, Commerce & Science, Mumbai, Maharashtra Board
XII -
Maharshi Dayanand College of Arts, Commerce & Science, Mumbai, Maharashtra Board
X -
Parel English High School, Mumbai, Maharashtra Board
Certificate of Achievement Lean Six Sigma Green belt
Similar Profiles
SUMIT MATHURSUMIT MATHUR
Royale Relationship Manager at AU Small Finance Bank LimitedRoyale Relationship Manager at AU Small Finance Bank Limited
SARVESH BHUSHANSARVESH BHUSHAN
Manager (Legal) at AU Small Finance Bank LimitedManager (Legal) at AU Small Finance Bank Limited
Jayesh MestryJayesh Mestry
Cashier at Au Small Finance Bank LimitedCashier at Au Small Finance Bank Limited