ROSHNI MOHAN

• Owned, investigated and solved complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
• Worked as a part of outlook support and software service team
• Experience with Exchange and on prem server
• Working knowledge in tanium and bigfix for deploying the softwares
• Understanding of Active Directory and DNS
• Understanding of Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
• Monitored, triaged and managed deskside issues ensuring efficient resolution
• Knowledge in application packaging
• Excellent communication and customer service skills.

Awards and Recognition

• On the spot Team Award (2021-2022)
• Technical Excellence award (2022-2023)
• Best Team Award (2022-2023).