ROSHNI MOHAN
Application support Engineer
Kochi
Summary
Experienced Application Support Engineer with over 2 years of expertise in providing technical support for critical business systems. Skilled in application packaging and proficient in troubleshooting and resolving complex issues to ensure seamless application functionality.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
System Engineer
Tata Consultancy Services
10.2021 - Current
- Owned, investigated and solved complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
- Worked as a part of outlook support and software service team
- Experience with Exchange and on prem server
- Working knowledge in tanium and bigfix for deploying the softwares
- Understanding of Active Directory and DNS
- Understanding of Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
- Monitored, triaged and managed deskside issues ensuring efficient resolution
- Knowledge in application packaging
- Excellent communication and customer service skills.
Awards and Recognition
- On the spot Team Award (2021-2022)
- Technical Excellence award (2022-2023)
- Best Team Award (2022-2023).
Education
MBA - Operations Management
Amity University
04.2001 -
Bachelor of Technology - Electronics And Communication Engineering
Sree Chitra Thirunal College of Engineering
04.2001 -
Skills
Exchange Server
Office 365
Service Now
Bigfix
Tanium
Powershell
Python
Application packaging
SCCM
App v
Admin studio
Install sheild
Certification
Training in Application packaging and mass deployment is going on from Tata Consultancy Services.
Timeline
System Engineer
Tata Consultancy Services
10.2021 - Current
MBA - Operations Management
Amity University
04.2001 -
Bachelor of Technology - Electronics And Communication Engineering
Sree Chitra Thirunal College of Engineering
04.2001 -