Roshni Prasad
Administration Manager
Mysore
Summary
Highly motivated and detail-oriented professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Executive Assistant to CMD
Sankalp Constructions Private Limited
01.2019 - 11.2024
- Managed complex calendars and schedules for the Chairman and Managing Director, optimizing efficiency and ensuring the timely execution of appointments, meetings, and events.
- Facilitated seamless communication between executives, managers, and team members from various locations, prioritizing and responding to emails, phone calls, and inquiries on behalf of the Chairman and Managing Director.
- Spearheaded the organization and coordination of high-level board meetings, conferences, and corporate events, including logistics, agenda preparation, and documentation, resulting in smooth and successful execution.
- Trained staff in soft skills during the Chairman's travel dates.
- Conducted hiring procedures, including shortlisting candidates, conducting interviews, and screening candidates, as well as issuing appointment letters and conducting orientation.
- Produced, recorded, and monitored all human resources documents.
- Ensured smooth back-office operations and handled housekeeping and upkeep of the corporate office.
- Monitored and managed office assistants, drivers, security staff, and gardeners. Coordinated with staff across all site offices in all 4 locations to maintain effective communication.
- Handled expenses for all site offices in all 4 locations. Organized staff get-togethers and office parties.
- Performed general administrative and confidential duties.
- Assisted in handling marketing activities, including liaising with vendors and ensuring all hoardings and social media advertising were up-to-date.
- Assisted the director with budgeting for sales and marketing departments within the office.
Proprietor
Fresh and Easy Supermarket
03.2016 - 12.2018
- Established and managed a successful small business, overseeing all aspects of daily operations, including strategic planning, financial management, and customer service.
- Developed and implemented effective marketing strategies to reach target customers, resulting in a notable increase in sales and revenue.
- Negotiated contracts and formed strategic partnerships with suppliers, ensuring the business had access to quality products at competitive prices.
- Created and maintained a positive work environment, effectively leading and motivating a team of employees to achieve high levels of productivity and customer satisfaction.
Consultant Training and Marketing
Silent Shores Resort & Spa
03.2015 - 03.2016
- Developed and implemented comprehensive training programs for staff, resulting in a 20% increase in employee productivity.
- Wrote scripts for front of the house departments to overcome language barriers.
- Conducted market research and analysis to identify key target customers and develop targeted marketing strategies like local festivities and culturally attuned tactics to cater to the neighboring niche market.
- Collaborated with cross-functional teams to create and execute marketing campaigns, resulting in increase in sales.
- Provided expert advice and consultation on marketing best practices, resulting in improved brand recognition and customer engagement.
- Individual training for all front of the house departments and staff.
- Helped create promotions and offers for all departments in coordination with sales and F & B department heads.
- Trained all staff for promotion implementation and helped improve interdepartmental sales.
- Helped maintain the hotels online reviews and keep promotions up-to-date on all web portals.
- Successfully trained F&B departments and front office staff and increased customer service satisfaction index(G.S.I) by more than 40%.
- Market Awareness of the resort was the highest during March 2016 as per an internal market survey conducted within Mysore city by the hotel.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Negotiated contracts on behalf of the company, securing favorable terms that contributed to the company's overall success.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Analyzed financial data to identify cost-saving opportunities, advising company leaders and managers on budget optimization strategies.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
Guest Lecturer
Mahajanas Tourism Institute
03.2015 - 03.2016
- Developed and delivered engaging lectures on Accommodation Management and Food and Beverage Production to a diverse audience, fostering a dynamic learning environment and encouraging critical thinking.
- Facilitated interactive discussions and encouraged active participation among students, resulting in increased engagement and knowledge retention.
- Designed and implemented innovative teaching strategies, incorporating multimedia tools and case studies to enhance student understanding and application of course materials.
- Collaborated with faculty members to develop curriculum, ensuring alignment with learning objectives and incorporating current industry trends and best practices.
Sales manager
Metropolitan Palace Hotel
07.2006 - 05.2008
- Successfully achieved sales targets for rooms and banquet halls, as well as Food and Beverage objectives.
- Trained and mentored subordinate sales executives and assistant managers on new promotions and offers, while also coordinating training programs for newly appointed sales managers.
- Exceeded financial year targets by surpassing 1.2 million Dirhams in sales revenue.
Manager on Duty
Royal Orchid Hotel
06.2005 - 04.2006
- Was hired as Guest service executive and was immediately promoted to Duty manager after performance review in the 3rd month of employment.
- Supervised and directed a team of employees to ensure smooth operations, leading to a 20% increase in productivity and customer satisfaction.
- Implemented and enforced company policies and procedures, resulting in a reduction of workplace incidents.
- Coordinated and organized daily schedules and tasks for staff, and introduced multi-tasking thereby optimizing efficiency and reducing wait times for customers by 15%.
- Resolved customer complaints and inquiries promptly and effectively, maintaining a high level of customer service and achieving a 90% customer satisfaction rating which was the highest during that time.
Front Office Executive
Stillorgan park Hotel
01.2003 - 01.2005
- Managed and supervised a team of 10 front desk staff members, ensuring efficient operations and exceptional customer service delivery.
- Was part of the team which won the award for the best guest services in Dublin city award wherein we beat the runners-up Four Seasons Hotel to win first place.
- Collaborated with cross-functional departments, including housekeeping and maintenance, to resolve guest issues promptly and enhance overall guest satisfaction.
- Conducted regular training sessions for front office assistants, improving their product knowledge and customer service skills, resulting in a 15% increase in positive guest feedback.
Food and Beverage Silver Service attendant
Woodhouse Bistro, Malahide
01.2004 - 06.2004
Trainee housekeeping supervisor
nH Tulip Inn
01.2002 - 07.2002
Education
Swiss diploma and Higher Diploma - Hotel Management
Institut Hotelier Cesar Ritz
07.2001 - 07.2003
Bachelor of Science - Hospitality management
International Hotel And Tourism College
04.2003 - 04.2004
Skills
Certification
IATA Foundation in Travel and Tourism, IATA, 03/01/15, Certification demonstrating a comprehensive understanding of the travel and tourism industry.
Interests
Exploring distant lands
Learning new cultures and meeting people
Accomplishments
- Achieved sales department cohesion by introducing Sales Force for sales and customer reporting tasks.
- Reduced annual employee training costs by implementing new company division policies and by undertaking training for all new staff as there was no dedicated trainer.
- Planned corporate meetings, lunches and special events for groups of 70+ employees and also helped plan PR activities for over 500+ invitees including clients.
- Created detailed expense reports in excess of Rs.5 Lakhs/month, including vendor management, travel and currency exchanges.
Software
MS office
Photoshop
Fidelio
Timeline
Executive Assistant to CMD
Sankalp Constructions Private Limited
01.2019 - 11.2024
Proprietor
Fresh and Easy Supermarket
03.2016 - 12.2018
Consultant Training and Marketing
Silent Shores Resort & Spa
03.2015 - 03.2016
Guest Lecturer
Mahajanas Tourism Institute
03.2015 - 03.2016
Sales manager
Metropolitan Palace Hotel
07.2006 - 05.2008
Manager on Duty
Royal Orchid Hotel
06.2005 - 04.2006
Food and Beverage Silver Service attendant
Woodhouse Bistro, Malahide
01.2004 - 06.2004
Bachelor of Science - Hospitality management
International Hotel And Tourism College
04.2003 - 04.2004
Front Office Executive
Stillorgan park Hotel
01.2003 - 01.2005
Trainee housekeeping supervisor
nH Tulip Inn
01.2002 - 07.2002
Swiss diploma and Higher Diploma - Hotel Management
Institut Hotelier Cesar Ritz
07.2001 - 07.2003
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