Roshni Rao
Rohtak
Summary
Dynamic front desk manager with a proven track record at City Diagnostic Centre, excelling in customer relationship management and staff training. Enhanced service quality through effective problem-solving and multi-department communication, ensuring seamless patient experiences. Recognized for implementing efficient workflows that improved operational efficiency by 20%.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Assistant Front Desk Manager
Shri KVM super speciality hospital
Rohtak
02.2026 - Current
- Assisted in managing front desk operations and patient check-in processes.
- Coordinated communication between departments to ensure seamless patient flow.
- Supported staff training on hospital policies and customer service standards.
- Handled patient inquiries and resolved concerns with professionalism and empathy.
- Ensured cleanliness and organization of the front desk area for welcoming atmosphere.
- Assisted with check-in and check-out procedures for guests.
- Managed schedules for front desk personnel including assigning shifts according to business needs.
- Greeted and welcomed guests to the front desk.
- Handled customer inquiries in a professional and courteous manner.
- Coordinated with housekeeping staff to ensure that rooms are cleaned in a timely manner.
Front desk manager
City diagnostic centre (Sukhija MRI)
Rohtak
04.2021 - 02.2026
- Managed front desk operations and ensured smooth patient check-in processes.
- Oversaw staff training and development to enhance service quality.
- Handled patient inquiries and resolved issues effectively and professionally.
- Implemented efficient workflows to optimize front desk functionality.
- Maintained communication with medical staff regarding patient needs and updates.
Education
Bachelor of Arts - Hindi, English
Saini (co-education) College
Rohtak 04.2018 - 08.2021
Govt.girls Senior Secondary School
RohtakNehru High School
RohtakSkills
- Customer relationship management
- Staff training
- Time management
- Multi-department communication
- Detailed organization
- Service quality enhancement
- Professional communication
- Problem solving
- Adaptability to change
- Team collaboration
- Hospitality services
- Policy enforcement
- Cash handling experience
Languages
Hindi, English
First Language
Hindi
Proficient (C2)
C2
Certification
- NSS
- DCA
Timeline
Assistant Front Desk Manager
Shri KVM super speciality hospital
02.2026 - Current
Front desk manager
City diagnostic centre (Sukhija MRI)
04.2021 - 02.2026
Bachelor of Arts - Hindi, English
Saini (co-education) College
04.2018 - 08.2021
Govt.girls Senior Secondary School
Nehru High School