ROSMY ELIZABETH K.R
CUSTOMER RELATION MANAGER
Kochi
Summary
Accomplished Customer Relations Manager with a proven track record at Morris Garage, enhancing customer satisfaction and streamlining feedback processes. Expert in Customer Relationship Management and data entry, I significantly improved service delivery efficiency. Skilled in balancing detailed customer service with strategic relationship building, my approach resulted in a noticeable increase in customer retention rates.
Overview
14
14
years of professional experience
Work History
Customer Relations Manager
Morris Garage
01.2021 - Current
Delivery feedback calls
Home visits -concern cases
cancellations taken the approvals & system cancellations
AMC ,Warranty,RSA -Punching
Corporate punching & taken the approval from MG
Stock transfer
Ticket raising resolve the DBM issues
Charger installation follow ups & share the data daily base
Booking confirmation calls
OBF register updating
Delivery compliments order -mugs,frames,sweets
Customer file - order
Opportunities & Test drive –(currant year & Last year) all branch shared to H.O
Delivery photos share to customer
MIS REORT PER MONTH SHARED TO ACCOUNTS
Home visit pending list shared & follow-ups
MAIL COMMUNICATION REGARDING CONCERN RELATED
Handling pulsehub concerns
1)BOOKING CONFIRMATION CALL
2)POST VISIT FOLLOW UP
3)DELIVERY FEEDBACK CALL
4)CONCERN TRACKER
5)PULSEHUB CONCERN DAILY FOLLOW UP
6)CONCERN CUSTOMER HOME VISIT
8)STOCK TRANSFER
9)PURCHASE REGISTER
10)GOODS RECEIVED NOTE
11)OBF
12)CENTRALISED CANCELLATION
Customer Relations Manager
Mahindra
06.2020 - 10.2020
PSF Calls
PCF and Enquiries Followup
Customer Relations Manager
Honda
07.2016 - 05.2020
Delite
spear
smart
cardekho Enquiries
Test Drive confirmation calls
RSA and Extended Warranty
Customer meet calls
All virtual call list dashboard updating
Customer Relations Manager
Honda
02.2015 - 11.2015
PTF,PVF,PCF
BOOKING ENTRY
Customer Relations Manager
Honda
09.2010 - 08.2012
Service reminder calls,Service Reception
Education
Bachelor of Commerce - BCOM
04.2001 -
Skills
Customer Relations
Languages
Malayalam
English
Timeline
Customer Relations Manager - Morris Garage
01.2021 - Current
Customer Relations Manager - Mahindra
06.2020 - 10.2020
Customer Relations Manager - Honda
07.2016 - 05.2020
Customer Relations Manager - Honda
02.2015 - 11.2015
Customer Relations Manager - Honda
09.2010 - 08.2012
ST.THOMAS - Bachelor of Commerce, BCOM
04.2001 -
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