ROSMY ELIZABETH K.R

Delivery feedback calls

Home visits -concern cases

cancellations taken the approvals & system cancellations

AMC ,Warranty,RSA -Punching

Corporate punching & taken the approval from MG

Stock transfer

Ticket raising resolve the DBM issues

Charger installation follow ups & share the data daily base

Booking confirmation calls

OBF register updating

Delivery compliments order -mugs,frames,sweets

Customer file - order

Opportunities & Test drive –(currant year & Last year) all branch shared to H.O

Delivery photos share to customer

MIS REORT PER MONTH SHARED TO ACCOUNTS

Home visit pending list shared & follow-ups

MAIL COMMUNICATION REGARDING CONCERN RELATED

Handling pulsehub concerns

1)BOOKING CONFIRMATION CALL
2)POST VISIT FOLLOW UP
3)DELIVERY FEEDBACK CALL
4)CONCERN TRACKER
5)PULSEHUB CONCERN DAILY FOLLOW UP
6)CONCERN CUSTOMER HOME VISIT
8)STOCK TRANSFER
9)PURCHASE REGISTER
10)GOODS RECEIVED NOTE
11)OBF
12)CENTRALISED CANCELLATION

PSF Calls

PCF and Enquiries Followup

Delite

spear

smart

cardekho Enquiries

Test Drive confirmation calls

RSA and Extended Warranty

Customer meet calls

All virtual call list dashboard updating

PTF,PVF,PCF

BOOKING ENTRY

Service reminder calls,Service Reception