Summary
Overview
Work History
Education
Skills
Timeline
Generic
ROUMYADEEP CHAKRABORTY

ROUMYADEEP CHAKRABORTY

Support Associate
Kolkata,West Bengal

Summary

Developed exceptional interpersonal and problem-solving skills in dynamic customer service environment. Skilled at managing customer inquiries, resolving issues, and providing high levels of satisfaction. Looking to transition these skills into new field and deliver impactful results.

Experienced with providing top-notch support and resolving customer concerns promptly. Utilizes strong communication skills and solutions-oriented approach to improve client satisfaction. Knowledge of managing multiple tasks and adapting to changing priorities.

Professional with strong experience in customer support, prepared for this role. Skilled in conflict resolution, communication, and technical troubleshooting. Focused on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable and approachable, with knack for building rapport and resolving client issues efficiently.

Offering strong interpersonal skills and genuine desire to assist customers and solve problems. Contributes by quickly learning new tools and systems while maintaining customer-focused approach. Ready to use and develop communication and technical skills in Customer Support Associate role.

Overview

1
1
year of professional experience

Work History

Client Support Associate

Amazon
Kolkata
2025.05 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
  • Improved overall customer experience by proactively identifying areas for process improvement within the support department.
  • Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
  • Utilized advanced problem-solving skills to identify root causes of recurring issues, implementing targeted solutions that led to improved customer experiences.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Efficiently navigated company CRM systems to document case details accurately for tracking purposes and future reference.

Education

Bachelor of Technology - Computer Science Engineering

Institute of Engineering And Management
Kolkata, India
2025-06

Diploma - Electronics and Telecommunication Engineering

Narula Institute of Technology
Kolkata, India
2022-06

High School Degree - Computer Applications

The Aryans School
Kolkata, India
2019-05

Skills

Problem-solving abilities

Active listening

Customer service

Call management

Online chat support

Call center operations

Teamwork and collaboration

Remote support

Problem-solving

Time management

Technical issues analysis

Timeline

Client Support Associate

Amazon
2025.05 - Current

Bachelor of Technology - Computer Science Engineering

Institute of Engineering And Management

Diploma - Electronics and Telecommunication Engineering

Narula Institute of Technology

High School Degree - Computer Applications

The Aryans School
ROUMYADEEP CHAKRABORTYSupport Associate