Rounak Basak
Burdwan
Summary
Customer Success Specialist with strong expertise in Data Center Technologies and Data Analytics. Proficient in Python, Tableau, and Machine Learning, with certifications in DevNet Associate and CCNA. Recognized for delivering impactful webinars and mentoring, resulting in multiple CSAT awards for exceptional customer outcomes. Proven ability to enhance customer satisfaction and loyalty through effective relationship management and tailored solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Cisco Systems India Pvt Ltd
08.2022 - Current
- Drove product adoption for Cisco’s Data Center solutions, including HyperFlex, Intersight, and ACI, ensuring alignment with customer business objectives, and delivering transformative outcomes.
- Resolved critical adoption barriers for key accounts, such as PLDT, Kasikorn Bank, and Fidelity, enabling seamless deployment and operational efficiency.
- Designed and managed the APJC Expert Insights Portal, enhancing customer engagement through data accuracy and a user-friendly interface.
- Delivered impactful webinars, workshops, and consultations, empowering customers to optimize the usage of Cisco technologies and achieve measurable results.
- Mentored team members on organizational processes, and contributed to fostering a collaborative and high-performing team environment.
Technical Undergrad Intern
Cisco Systems India Pvt Ltd
01.2022 - 07.2022
- Assisted in the adoption of Data Center products for customers, gaining hands-on experience in lifecycle management.
- Contributed to customer success strategies and adoption planning.
Data Analysis and Visualization Intern
50Hands, Canada
06.2020 - 11.2020
- Conducted data analysis and visualization on Covid-19 data for India, the USA, and Canada.
- Created dashboards and visual insights to track and analyze trends, aiding decision-making processes.
Machine Learning Intern
Verzeo, India
03.2020 - 04.2020
- Worked on Exploratory Data Analysis (EDA) and Machine Learning models.
- Completed projects involving data preprocessing, feature engineering, and building predictive models.
Education
Bachelor of Technology - Information Technology
Vellore Institute of Technology
Vellore05-2022
Higher Secondary - CBSE
Delhi Public School
Burdwan04-2018
Secondary - CBSE
Delhi Public School
Burdwan04-2016
Skills
- Python and Tableau
- Data visualization and analysis
- Machine learning and data mining
- Database management systems (DBMS)
- Collaborative problem solving
- Public speaking and leadership
Certification
- DevNet Associate
- DCACI: Data Center Application Centric Infrastructure
- CCNA: Cisco Certified Network Associate
- MTA Certification: Introduction to Programming using Python
Accomplishments
- Recognized with multiple perfect CXSATs for delivering exceptional customer experiences and fostering strong client relationships.
- Awarded 4 You Inspire 2 and 4 You Inspire 1 accolades for outstanding contributions to customer success and impactful organizational initiatives.
- Secured Third Prize in the prestigious BOLT Hackathon as part of the ic ETITE'20 Conference, demonstrating innovation and problem-solving excellence.
- Earned the Canada Work Experience Certificate for significant contributions during a Data Analysis and Visualization internship at 50Hands.Canada Work Experience Certificate: For contributions during the internship at 50Hands.
Projects
- Dashboard for case progression, Tableau visualized case data into an interactive dashboard for better tracking and decision-making
- Portal for Expert Insights Series, SharePoint, developed and managed a portal to track and update Expert Insights webinars and workshops,
- Case Logging System, Python, and YAML, designed a system to notify managers based on predefined case criteria, Restaurant Management System, DBMS, and SQL
- Created a database to manage restaurant operations, considering various use cases
- Movie recommendation system, data mining, built a recommendation system based on user watch history
- Hybrid cryptography, cryptography, developed a hybrid encryption technique using AES, Blowfish, and DES algorithms
Affiliations
- Active Toastmaster, I have taken leadership roles such as President, VP of Membership, and Treasurer of the Cisco Xpressions Toastmasters Club
- I have won a lot of awards in Toastmasters, like the Golden Gavel, Spirit of 92, Magnus Award, Early Renewal Champion Elite Award, Super 7 Award, and many more
- Active member of CDAN at Cisco, working on spreading awareness of various disabilities and working towards making Cisco more accessible to everyone
- I have received You Amaze 1 and 2 recognitions for contributions in CDAN
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Customer Success Specialist
Cisco Systems India Pvt Ltd
08.2022 - Current
Technical Undergrad Intern
Cisco Systems India Pvt Ltd
01.2022 - 07.2022
Data Analysis and Visualization Intern
50Hands, Canada
06.2020 - 11.2020
Machine Learning Intern
Verzeo, India
03.2020 - 04.2020
Bachelor of Technology - Information Technology
Vellore Institute of Technology
Higher Secondary - CBSE
Delhi Public School
Secondary - CBSE
Delhi Public School
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