Rounak Dalal
Summary
Dynamic leader, Engineer and strategic thinker with a proven track record at Indian Post, where I enhanced service quality and revenue growth by fostering key partnerships and leveraging skills. Excelled in addressing customer complaints and coordinating with regional postmasters, demonstrating exceptional leadership and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals & a passion for making a meaningful impact on people's lives. Discovered a talent for communication ,social interaction with a particular knack for providing advice to people.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Postmaster
Indian Post
Ambikapur
11.2021 - 11.2023
- Developed strong relationships with local village persons, promoting postal services and generating revenue growth , though there was a challenge for the postal machines technology.
- Strengthened relationships with key partners such as courier companies and other vendors for improved service quality.
- Collaborated with the Divisional postal team to promote new products and services within the community.
- Handled escalated customer complaints of 8 different villages effectively, resolving issues promptly while maintaining a professional demeanor.
- Coordinated with regional postmasters to address issues, share best practices, and ensure seamless service delivery across locations.
- Assisted customers in determining proper postal service to align with individual needs.
- Managed financial transactions, ensuring accuracy with cash handling and record-keeping tasks.
Education
High School Diploma -
Bongaon High School
Bangaon, India04.2016
Bachelor of Technology - Polymer Science And Technology
University of Calcutta (UCSTA)
Kolkata, India06.2020
Skills
- Content and copywriting
- Humour
- Critical Thinking & Character Analysis
- leadership & Teamwork
- Attention to Detail
- Strategic thinking & Communication
- Public Speaking
- Sales
- Budget Planning & Operational policies knowledge
- Records Maintenance
- Empathy
- Emotional Intelligence
Football
Love to watch and play Football. A super fan of Cristiano Ronaldo & Real Madrid.
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Certification
- Successfully Completed 6 months Diploma in Office Automation (Session 2019- 2020) from INFO TECHNOLOGY RESOURCE CENTER SOCIETY (ITRC) An ISO 9001 - 2015 CERTIFIED GOVT. REGISTERED ORGANIZATION
- Successfully has passed the assessment test conducted by ITRC with A+ grade. Certificate No- BON709
Timeline
Branch Postmaster
Indian Post
11.2021 - 11.2023
High School Diploma -
Bongaon High School
Bachelor of Technology - Polymer Science And Technology
University of Calcutta (UCSTA)