Customer service representative with exceptional oral and written communication skills, active listening abilities, and strong analytical problem-solving expertise. Enhances customer experiences through service-oriented behaviors and a deep understanding of customer needs. Delivers customized solutions that foster loyalty and satisfaction.
Customer service
Active listening
Customer relations
Relationship building
Call center experience
Complaint handling
Complaint resolution
Customer satisfaction measurement
Building rapport
Live chat support
Technical support
Quality control
Customer relationship management (CRM)
Scheduling
Microsoft outlook
Call center operations
Call management
Appointment scheduling
Documentation
Microsoft Office Suite
Claims investigation
Documentation review
Decision-making
Insurance terminology
Insurance claims review
Team collaboration
Skilled in PeopleSoft, Storm