Rounak Roy
Hotelier
Gurugram
Summary
I am looking for a challenging role in the field of hospitality and excel by applying zeal, energy and knowledge as well as positive attitude, communication and interpersonal skills Experienced in preparing drinks, stocking bar supplies, and keeping areas clean and tidy. Focused on providing responsible alcohol service.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work History
Mixologist & Brand Ambassador
Food Service India Private Limited
03.2024 - Current
- Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
- Led mixology workshops for customers, enhancing brand reputation and customer engagement.
- Increased sales by effectively communicating product benefits.
- Worked with team to achieve sales goals for products.
- Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
- Headed East and North East region for all beverage demos, acquiring new customers and increasing SKU's of existing customers.
- Ensured secondary sales are achieved by targeting HORECA customers and Key Accounts.
F&B Executive
The Quorum
5 2023 - 02.2024
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
F&B Supervisor
The Oberoi Gurgaon
10.2022 - 04.2023
- Assisted staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted immediate manager in curating new beverage menu for various promotions.
- Made duty roster for the team in liason with other outlets.
- Was responsible for wine and spirits inventory.
- Lead by example with various guest recognitions and ensuring LQA is followed with routine internal audits.
- Record in upselling maximum number of premium wines by the bottle.
- Achieved revenue of the outlet on MTD and YTD basis and conducted team training on upselling skills.
- Qualified through CDT ( Certified Department Trainer) program.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Ensured all SOPs and hygiene protocols are being followed.
F&B Associate/Bartender
The Oberoi Gurgaon
02.2021 - 09.2022
- Managing everyday bar operations
- Guest relations, retention and recognition
- Opening and closing duties of bar, mise en place, inventory, managing bar books, cheque settlements, micros operating, curating new innovative cocktails for various promotions, man power utilisation and ensuring all the company standards, hygiene and safety standards being followed
- Cigar Lounge operations, procuring, storing and selling of cigars
- Humidor maintenance and cigar locker inventory
- Worked in threesixtyone, a 210 cover all day dining restaurant at The Oberoi Gurgaon.
- Station and pass holding at the restaurant.
Industrial Trainee
The Oberoi Grand
12.2018 - 04.2019
- Worked in all the major departments of the hotel
- Received various recognitions
- Worked in threesixtythree and Baan Thai
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Education
BSc - Hotel And Hospitality Management
IHM
Kolkata 06.2017 - 05.2020
ISC - Science
Julien Day School
Kolkata 04.2015 - 04.2017
ICSE -
Julien Day School
Kolkata 04.2004 - 03.2014
Skills
Upselling
Bartending
Guest Connect
Guest Engagement
Training New Staff
Networking and relationship building
Sales and Marketing
Menu design expertise
Languages
English
Hindi
Bengali
Hobbies
Swimming and Travelling
Timeline
Mixologist & Brand Ambassador
Food Service India Private Limited
03.2024 - Current
F&B Supervisor
The Oberoi Gurgaon
10.2022 - 04.2023
F&B Associate/Bartender
The Oberoi Gurgaon
02.2021 - 09.2022
Industrial Trainee
The Oberoi Grand
12.2018 - 04.2019
BSc - Hotel And Hospitality Management
IHM
06.2017 - 05.2020
ISC - Science
Julien Day School
04.2015 - 04.2017
ICSE -
Julien Day School
04.2004 - 03.2014
F&B Executive
The Quorum
5 2023 - 02.2024
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