Roushan Kumar
Banker
New Delhi,DL
Summary
Proven achiever at Axis Bank, I excelled in enhancing branch revenue by meeting and surpassing sales targets, leveraging my financial product knowledge and customer service excellence. Skilled in loan processing and adept at resolving complex inquiries, I significantly boosted client satisfaction and trust through effective problem-solving and professional service.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Branch Relationship Officer
Axis Bank
12.2023 - 07.2024
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
- Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.
- Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
Education
PGD - Banking And Financial Support Services
Manipal Global Academy of BFSI
Bangalore 04.2001 -
B.Com - Accounting And Finance
Lalit Narayan Mithila University
Bihar 04.2001 -
Skills
- Loan Processing
- Compliance Awareness
- Financial product knowledge
- Goal-Oriented
- Portfolio Management
- Cross-selling abilities
- Sales proficiency
- Cross-selling opportunities
- Financial Planning
- Computer Skills
- Customer Service
Timeline
Branch Relationship Officer
Axis Bank
12.2023 - 07.2024
PGD - Banking And Financial Support Services
Manipal Global Academy of BFSI
04.2001 -
B.Com - Accounting And Finance
Lalit Narayan Mithila University
04.2001 -
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