Roushan Singh
Executive Engineer
Jamshedpur
Summary
Experienced Sales and Service Engineer with around 12 years of experience in analytical instrumentation, automation systems, and customer support and sales. Proven track record of delivering high-impact service solutions, meeting sales targets, and driving digital transformation in industrial environments. Skilled in handling CEMS, SWAS, AAQMS, lab/process instruments, flow meter and control valves. Awarded for business growth, digital service implementation, and customer excellence.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Executive Engineer (CSD MANAGER JAMSHEDPUR BRANCH)
Forbes Marshall Pvt. Ltd.
09.2022 - Current
- Achieved consistent year-over-year revenue growth, scaling the business from ₹1.20 crore to ₹4.00 crore in four years.
- I owned regional sales for water analyzers and CEMS (gas analyzers) spare parts across power and process industries.
- Preparing and negotiating quotations for spares, following up with the customer to convert them into an order.
- Timely payments, commercial discussions with customer authorities.
- Managing the Customer Support Department at Forbes Marshall, Jamshedpur branch, leading a team of 2 members to deliver timely and effective service solutions.
- Experienced in providing training to customers and internal teams on instrument operation, maintenance, and troubleshooting techniques. Committed to empowering end users with the knowledge and skills to maximize instrument performance.
- Supported clients across industries with commissioning, maintenance, and service planning.
- Promoted digital services, and achieved business expansion goals.
- Delivered technical service for gas/liquid analyzers, field/lab instruments, flow meters, valves, and vibration monitoring systems.
Service Engineer
Hach India (Danaher Group)
04.2019 - 08.2022
- Handled installation, calibration, and troubleshooting of lab/process instruments.
- Achieving sales target (AMC and spare) more than 100% year on year.
- Managed client relations, technical discussions, quotation preparation, and commercial negotiations.
- Conducted FAT, inspections, and provided post-sales support for analytical systems.
Service Engineer
Steam Equipments Pvt. Ltd.
11.2015 - 04.2019
- Specialized in SWAS, CEMS, AAQMS, ultrasonic meters, and other analyzers.
- Led erection, commissioning, calibration, and demos across plant sites.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Apprenticeship
GE Power
10.2014 - 09.2015
- Supported instrumentation testing and service tasks under senior supervision.
- Supported flowmeter calibration at FCRI Kerala under senior supervision.
Education
B.Tech - Instrumentation & Control Engineering
Dr. MGR Educational And Research Institute.
Chennai, India 04.2001 -
HSC - Science
S.N. Sinha College
Aurangabad, Bihar01.2009
SSC - Science
Anugrah High School
Aurangabad, Bihar01.2007
Skills
Strong product knowledge in Water & Gas Analyzers (CEMS), Flowmeters, Control Valves, PRDS/PRS, Vibration Systems, Steam & Boiler equipment, and Field Instruments with Modbus & FF Bus connectivity
Certification
Awarded NCC ‘A’ and ‘B’ Certificates; participated in parade drills, shooting, camps, and leadership activities, enhancing physical endurance, time management, and team coordination skills.
Accomplishments
- Digital Champion Award -2024 – Received an award after delivering my first Digital Services order, which automated CEMS maintenance and ensured >85% uptime without manpower involvement (from Forbes Marshall)
- Certificate of Appreciation – Shinkawa Business Growth (2023) – Recognized for driving expansion of Shinkawa Vibration Monitoring business at Forbes Marshall.
- Remote Work Excellence-2021 – Achieved sales targets and ensured remote support during COVID lockdown. (From Hach)
Timeline
Executive Engineer (CSD MANAGER JAMSHEDPUR BRANCH)
Forbes Marshall Pvt. Ltd.
09.2022 - Current
Service Engineer
Hach India (Danaher Group)
04.2019 - 08.2022
Service Engineer
Steam Equipments Pvt. Ltd.
11.2015 - 04.2019
Apprenticeship
GE Power
10.2014 - 09.2015
B.Tech - Instrumentation & Control Engineering
Dr. MGR Educational And Research Institute.
04.2001 -
HSC - Science
S.N. Sinha College
SSC - Science
Anugrah High School