Hi, I’m
Roushan Kumar Gupta
Technical Writer
Bangalore
Overview
10
years of professional experience
7
years of post-secondary education
9
Certifications
1
Language
Work History
Rakuten India Private Limited
Senior Specialist Technical Writer
08.2022 - Current
Job overview
- Manage the documentation for Rakuten's One Cloud resources, including Container-as-a-Service (CaaS), Load Balancer-as-a-Service (LBaaS), Registry-as-a-Service (Registry-aaS), and Monitoring-as-a-Service (Mon-aaS)
- Collaborate closely with cloud engineers and managers, encompassing developers, quality assurance, user interface/UX specialists, 24x7 global support teams, incident managers, project managers, product managers, project leads, and business customers
- Create, update, deploy (Doc's code), publish, and manage One Cloud technical guides utilizing tools like MS Visual Studio, Typora (markdown editor), Jenkins (QA/Prod deployment clusters), Bitbucket (repositories), Docusaurus, and Git (version control system)
- Track and manage all documentation requests in the Jira -Kanban and Domo dashboard
- Conduct monthly meetings with the reporting manager, project managers, global support lead, to discuss upcoming and completed documentation tasks, roadmaps, and any outstanding issues, etc
- Present the learnings, improvements, achievements, and documentation updates in quarterly Rakuten India presentations together with other documentation team members
- Conduct a documentation customer's feedback survey and usability testing to analyze and enhance the existing product documentation
- Working closely with global support team to enhance to the One Cloud Chat GPT that fetches details from the One Cloud documentation repositories
- Improve documentation and user experience by analyzing other market competitors' documentation.
- Educated staff on organizational mission and goals to help employees achieve success.
Schneider Electric
Senior Technical Writer
05.2021 - 08.2022
Job overview
- Worked closely with Schneider's overseas stakeholders, including dev, QA (system Eng.), the UX/UI, lab testing team, project managers, doc project lead, marketing offer managers (devices and apps), translators, and proof-readers
- Participated in Scrum meetings, Program Increments (PI), workshop demos, Roadmaps, and retrospectives to gain a comprehensive understanding of device and app features, release plans, priorities, and deadlines
- Tested the device and beta version of the app on both Android and iOS platforms, ensuring all features functioned properly
- Developed Wiser Device User Guides and System User Guides (DUGs) from scratch in multiple languages
- This involved defining the documentation structure and publishing it in multiple languages on Schneider's company portal
- Developed user guides (DITA Bookmap, topics) using Arbortext editor (XML authoring tool), Repository (CMS - Windchill), and Titania web publishing tool
- Reused and customized DITA topic content for various audiences and product configurations
- Worked closely with an illustrator to share markup and review final illustration output
- Collaborated with the pre-sales team to create videos, and GIF
- Mentored and trained new hires, providing guidance on project familiarization, workflow processes, writing style guides, tools, translation processes, and content management
- Utilized the wiki team channel link to share knowledge and updated learning resources.
SAFRAN Engineering Services
Senior Technical Writer
04.2019 - 05.2022
Job overview
- Created, updated, and published SED various user manuals working with SED engineering team, end-user, project lead, and design engineer
- Lead the team of three writers, prepare the doc plan, update the doc activities status in every week's stand-up meeting to the doc manager
- Proofread the first draft of guide, estimation, metrics and SOW before sending it to the SMEs
- Reviewed and updated the doc proofread checklist, existing guidelines, and training materials.
Wipro Limited BANGALORE
Senior Technical Writer
03.2018 - 04.2019
Job overview
- Created and updated BAE System user guide using DITA framework
- Worked with stakeholder's: system engineer, QA, SME, and project lead.
Lionbridge Technologies Inc.
Senior Technical Writer
02.2017 - 03.2018
Job overview
- Created, updated, and managed Bombardier various user manuals including, installation guide, Operation guide, catalogue, and Troubleshooting guide working with engineering team, design team, project lead, illustrator and others writers
- Prepared and sent final package of technical content (XML-Data Module) to the SMEs for publishing
- Worked as an illustrator to fetch and create the schematic block diagram.
Capgemini Technology Services
Technical Author
11.2014 - 02.2017
Job overview
- Created and updated troubleshooting guide
- Worked with US Lionbridge and Airbus stakeholder's: SMEs, project lead, and doc lead.
Education
Symbiosis Pune, India
GED
04.2018 - 05.2021
University Overview
Post Graduate Diploma In Technical Writing and Business Management
Singhania University
BSC from Avionics (electronics)
01.2016 - 05.2016
University Overview
Shashib College of Engineering
Diploma from Avionics (Electronics)
01.2011 - 05.2014
University Overview
Skills
Interviewing
Research/analysis
Writing/Editing
Technical Proficiency
Communication
Proof Reading
Visual aids (Illustration)
Project Management
Leadership
Writing Style guide
Certification
Introduction to Cloud Computing
Accomplishments
Accomplishments
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Reading, Writing, Movie, Travelling
Reading, Writing, Movie, Travelling
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Timeline
Senior Specialist Technical Writer
Rakuten India Private Limited
08.2022 - Current
Senior Technical Writer
Schneider Electric
05.2021 - 08.2022
Senior Technical Writer
SAFRAN Engineering Services
04.2019 - 05.2022
Symbiosis
GED
04.2018 - 05.2021
Senior Technical Writer
Wipro Limited BANGALORE
03.2018 - 04.2019
Senior Technical Writer
Lionbridge Technologies Inc.
02.2017 - 03.2018
Singhania University
BSC from Avionics (electronics)
01.2016 - 05.2016
Technical Author
Capgemini Technology Services
11.2014 - 02.2017
Shashib College of Engineering
Diploma from Avionics (Electronics)
01.2011 - 05.2014