Roushan Kumar Srivastav

Responsibilities:

• Create custom dashboards and interfaces tailored to the needs and priorities of your customers for optimal performance.
• Large-scale implementations on platforms such as Tableau Server were managed.
• Supervising data visualization projects for Gas Power clients, creating understandable and valuable visuals for presentations to audiences with varying levels of technical knowledge.
• Complex business objectives were translated into actionable data management plans for individual clients and customer classes.
  Forward-looking insights derived from ongoing analytics projects to provide predictive intelligence for ongoing business decision-making.
• Create and maintain analytics to identify novel opportunities for outage planning, execution, productivity, and resource management across technology, outage scope, and geography.
• Organized 20 concurrent ongoing projects, delegating personnel and resources to meet overarching business goals while minimizing redundancy.

Responsibilities:

• Led a team of six analysts to provide business travel consulting services to a $500 million or more client portfolio.
• By creating a Tableau Travel Dashboard for clients, I was able to inject analytical rigour into the airline procurement decision-making process.
• Managed global RFPs, analysed contracts, and provided valuable insights and a variety of client travel management solutions.
• Business reviews were prepared to break down client travel spend and provide peer benchmarking.
• In-house training was provided to the team in order to improve their skill set and process understanding.
• Mentored team members to help them with daily tasks and completing all deliverables on time.

Responsibilities:

• Supervising the headcount team and conducting quality audits at various stages of the headcount process.
• Analyze and provide insights on headcounts (hires and leavers) at Ericsson around the world, allowing management to achieve the goal of proper workforce planning.
• Conduct workforce productivity research, taking into account a variety of factors such as age, working hours, functional area, and gender diversity.
• Implementation of succession planning, optimization of span of control, pyramid analysis, and so on.
• Through proactive management of team customer service strategies, a loyal and highly satisfied customer base was developed.

Responsibilities:

• On the MI Client Consulting development team, I worked as an individual contributor.
• Using VBA and macros, I created Excel and Access applications for clients.
• Streamlining reporting structures and providing technical assistance to the team.
• Handled and maintained a service reporting process that generates over 500 reports for clients each month.
• Sales performance and incentive reports, revenue tracking, and a sales pipeline report are all available to sales teams.
• Complex business objectives were translated into actionable data management plans for individual clients and customer classes.
  

Responsibilities:

• Responding to customer inquiries, resolving problems, and informing customers about new products.
• Prepare daily sales and call MIS reports, as well as weekly reports.
  Daily, weekly, and monthly sales reports, as well as success rate and fail category reports, are available.
• Problems were resolved, operations were improved, and exceptional service was provided.
• Customer feedback was gathered and process changes were implemented in order to exceed customer satisfaction targets.
• Evaluated account and service histories to identify trends and use data to prevent future problems.
• With a positive attitude and a focus on customer satisfaction, I assisted a large number of customers every day.