Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Timeline
Generic
Rousi Dey

Rousi Dey

Pune

Summary

Senior Agile Project Manager | Agile Coach | Delivery Excellence | 8+ Years Driving Scalable, High-Impact Solutions

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Agile Project Manager

6Sense
Pune
08.2024 - Current
  • Collaborated closely with senior management of each function on long-term strategic planning initiatives related to projects in development or execution stages, through refining the product backlog.
  • Set up the Agile Framework in the Enterprise Applications Team at 6Sense that caters to all the functions in the organisation in regards to the development, enhancement, and automation through Salesforce.
  • Facilitate all the Scrum Ceremonies- Daily Standup, Backlog Grooming, Sprint Planning, Sprint Review and Sprint Retrospective meeting.
  • Wear the hat of Agile Release Train Manager, as well as Scrum Master.
  • Coach and mentor team members on Agile principles and best practices.
  • Created real-time dashboards to track and report on project progress, team performance, and Agile metrics.
  • Drive the Sprint Retrospective Meeting based on the Sprint metrics, and accordingly track the action items from the retro, ensuring their fulfillment in the upcoming metrics.
  • Improve the team's efficiency, as the team's velocity increased by 56%, and there was a 72% reduction in escalations, bugs, and issues in the sprint. Spillover in Sprint reduced from 10% to 2% within a span of 6 months. This is the result-oriented outcome from the improved backlog grooming and effort estimation process.

Senior Associate Delivery Excellence

Intelliswift Software
Pune
02.2023 - 07.2024
  • Process governance, monthly project reviews, and audits to identify project risks, ensure they are mitigated, and provide an early warning to leadership on unmitigated risks or issues.
  • Drive project excellence, and promote continuous improvement.
  • Manage the Customer Satisfaction Program from end to end.
  • Building Best Practices for the Organization in Agile Methodologies.
  • Facilitates Scrum ceremonies (sprint planning, daily stand-up, sprint review, product backlog refinement, and sprint retrospective).
  • Sharing the monthly release plan of UAT and Prod deployment.
  • Efficiently grooming the backlog and doing proper effort estimation for product backlog items.
  • Coordinating with Product Owners for setting up the proper Product Backlog.
  • Share the weekly status report of each sprint using burn-down and burn-up charts, velocity tracking, scope change management, and ensure deliverables are up to Definition of Done (DoD) quality standards and on time as per the sprint plans.
  • Removing any impediments and ensuring Sprint goals are protected.

Scrum Master

eClerx Services Private Limited
Pune
09.2021 - 01.2023
  • Process governance with respect to the delivery of reports, script preparation, data analysis, quality check, and attendance regularization.
  • Organize weekly calls with stakeholders and be an active part of the Monthly and Quarterly Business Meetings.
  • Identify risks and gaps in the process, work towards business process improvement, and manage efforts to increase the gross margin of the project.
  • Utilized Agile Scrum methodology to help team members increase the velocity by 50% within 1 year of adoption.
  • Worked as a Scrum Master in the development of a cloud-based platform, which became a stop analysis for stakeholders for pricing analysis, product availability, content compliance, share of search, and seller ratings and review insight on a granularity level for 15 different countries across all 75 marketplaces in frequency of daily, weekly, monthly, and quarterly.
  • Lead pilot projects and pitch sales of organizational dashboards and tools to stakeholders.
  • Provide insight and analysis on the pricing, content compliance, and competitive market analysis using daily reports shared with the client.
  • Work towards process automation and process re-engineering.

Quality Lead

Infosys Limited
Pune
12.2019 - 05.2021
  • Worked on a project focused on tracking and analyzing financial services, tax exemption, Digital GRIR, Accounts Payable, and receivable.
  • Set up the Quality Framework and the Quality Parameters to analyze the process defects, scores, and drive excellence.
  • Provide support to functional leadership by gathering and analyzing quality information, programs, and initiatives.
  • Manage and drive bottom quartile improvements in quality performance that are in line with business objectives.
  • Perform a Risk and Compliance Audit.
  • Look for process improvement scopes that include automation and the implementation of Lean Six Sigma.
  • Driving process excellence based on PCA, Table F, Internal and External Governance Report.
  • Set up a Business Continuity Plan, and govern the same.
  • This project is focused on tracking and analyzing financial services, tax exemption, Digital GRIR, Accounts Payable, and receivable.

Quality Lead

Tata Consultancy Services Limited
Kolkata
07.2017 - 12.2019
  • Weekly sharing of audit logs, which show analyst-wise and activity-wise accuracy performance, and quality score.
  • Publishing Table F, PCA, and SLA compliance tracker to showcase Process Health Status on a monthly basis.
  • Creating RCA CAPA using 5 WHYs for any internal or external errors received, which are then shared with clients and team members.
  • The Service Quality Plan is shared with the Client Operations Head annually.
  • Application of Lean Methodology to reduce the number of defects and TAT.

Education

Masters - Data Science

Simplilearn - Certified by IBM
01.2023

Bachelor of Science -

Jorhat Institute of Science And Technology
Jorhat, Assam
07-2017

Skills

  • Business analysis
  • Data analysis and visualization
  • Process improvement
  • Continuous improvement
  • Lean Six Sigma
  • Project management
  • Quality management
  • Scrum methodologies
  • Scrum-ban
  • Kanban
  • Agile practices
  • Burned down charts
  • Burnt-up charts
  • Risk and compliance management
  • Principal component analysis
  • RCA-CAPA(5 Whys, Fishbone analysis)
  • FMEA
  • VSM

Technology stack

  • JIRA
  • ASANA
  • Azure DevOps
  • Microsoft Fabric
  • Salesforce
  • Power BI
  • Tableau
  • SQL
  • Python
  • Google task flow
  • Google Data Studio
  • Advance Excel
  • Smartsheet
  • MS-Access
  • SAP
  • AWS

Accomplishments

  • ICollaborate Award, Intelliswift Software, 01/24
  • IKickStart Award, Intelliswift Software, 06/23
  • Employee of year award, eClerx Services, 12/22
  • Client Valuable Award, eClerx Services, 05/22
  • Best Project in Business Value Demand, Infosys Limited, 12/21

Certification

  • Certified Scrum Master, Scrum Alliance
  • Scaled Agile Framework Certified - Scrum.org
  • Six Sigma Green Belt and Black Belt

Languages

Hindi
First Language
English
Proficient (C2)
C2
Dutch
Intermediate (B1)
B1
German
Intermediate (B1)
B1

Timeline

Senior Agile Project Manager

6Sense
08.2024 - Current

Senior Associate Delivery Excellence

Intelliswift Software
02.2023 - 07.2024

Scrum Master

eClerx Services Private Limited
09.2021 - 01.2023

Quality Lead

Infosys Limited
12.2019 - 05.2021

Quality Lead

Tata Consultancy Services Limited
07.2017 - 12.2019

Masters - Data Science

Simplilearn - Certified by IBM

Bachelor of Science -

Jorhat Institute of Science And Technology

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Rousi Dey