Roussel Dias
Mumbai
Summary
I would like to broaden my experience by taking a challenging career changing assignment in Learning & Development Management, which would enable me to exercise my excellent communication, organizational, operational and administrative skills in an effective manner. Experienced Hospitality Professional with many years of experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross- functional teams in ensuring operational and service excellence. Excellent Communication & Interpersonal Skills, Excellent Computer Skills. (internet,pos,lotus notes,MSoffice). Able to prioritise tasks and see tight timelines as a challenge.
Overview
19
19
years of professional experience
Work History
F&B Manager
Asmita Resorts Pvt Ltd
01.2022 - 11.2022
- Pre-Opening of Fine Dine Restaurant
- Complete set up of new Banquet facilities
- Recruitment & Training
- Guest Relationship Management
- Health, Hygiene & Safety Management
- Business Development
- Inventory & Cost Control
- Vendor Management
Head of Operations
Auriga Hospitality & Entertainment
12.2012 - 11.2021
- Heading complete operations of Fine Dining & Casual Dining restaurants
- Pre-Opening of Restaurants
- Recruitment & Training
- Cost Management
- P & L Management
- Facility Planning & Management
- Business Development
- Vendor Management
- Market Research
- Customer Relationship Manager
- PR Management
- Health, Hygiene & Safety Management
- Menu Planning & Development
Restaurant Manager
Pan India Food Solutions Pvt. Ltd.
02.2012 - 12.2012
- Revenue Generation
- Customer Satisfaction
- Cost Control
- Preventive Maintenance Management
- Training & Development
- Accomplish Company Set Goals
- Duty Allocation
- Health, Safety & Hygiene Management
Assistant Restaurant Manager
Carnival Corporation, P&O UK/P&O
05.2005 - 01.2012
- Supervise Service in Main Dining Restaurant
- Bell Box Operations
- Highest CSQ scores
- Restaurant Reservations
- Guest Delight
- Adherence to UKPH / USPH
- Health, Safety & Hygiene Management
- Team Training
Team Leader
Hyatt Regency
01.2004 - 04.2005
- Oversee entire restaurant operations
- Assisting the Manager in upkeep and smooth functioning of the Restaurant
- Handling POS and Cash control
- Guest Delight
Team Assistant
Lotus Suites
06.2003 - 01.2004
- Food & Beverage Server
Education
Train The Trainer Certification - Enhance Training Delivery Skills
2023
Food Allergy & Intolerance Training - Prevention of Allergens in Food Industry
2023
Foundation Course - Food Hygiene - Food Safety & Hygiene
2005
Bachelor of Science - Hotel Management, Catering Technology & Applied Nutrition
2003
COVID-19 Guidelines - Covid-19 Guidelines For Food Industry
2020
Skills
- SKILLS
- Planning and Coordination
- Public Speaking
- New Hire Training
- Client Retention
- Work Coordination
- Guest Satisfaction
- Safety Procedures
- Strategic Planning
- Employee Performance Reviews
- Revenue Generation
- Regulatory Compliance
- Outstanding Communication Skills
- Interpersonal Communications
- Guest Complaint Resolution
- Staff Training
- Sales
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
F&B Manager - Asmita Resorts Pvt Ltd
01.2022 - 11.2022
Head of Operations - Auriga Hospitality & Entertainment
12.2012 - 11.2021
Restaurant Manager - Pan India Food Solutions Pvt. Ltd.
02.2012 - 12.2012
Assistant Restaurant Manager - Carnival Corporation, P&O UK/P&O
05.2005 - 01.2012
Team Leader - Hyatt Regency
01.2004 - 04.2005
Team Assistant - Lotus Suites
06.2003 - 01.2004
Udemy Learning - Train The Trainer Certification, Enhance Training Delivery Skills
Food Standards Agency(food.gov.uk) - Food Allergy & Intolerance Training , Prevention of Allergens in Food Industry
Chartered Institute Of Environmental Health - Foundation Course - Food Hygiene, Food Safety & Hygiene
Institute Of Hotel Management, IHM - Bachelor of Science, Hotel Management, Catering Technology & Applied Nutrition
FSSAI - COVID-19 Guidelines, Covid-19 Guidelines For Food Industry
Similar Profiles
Debasri DebDebasri Deb
Senior Marketing and Brand Manager at Asmita Real Estate and Asmita Organic FarmsSenior Marketing and Brand Manager at Asmita Real Estate and Asmita Organic Farms
Adv. VAISHNAVI CHAVANAdv. VAISHNAVI CHAVAN
Assistant Professor at Asmita College of LawAssistant Professor at Asmita College of Law
AR.Ganesh GuptaAR.Ganesh Gupta
DIRECTOR(PROJECTS) at Panchgani properties Pvt Ltd/Ashirwad resorts and hospitality Pvt Ltd.DIRECTOR(PROJECTS) at Panchgani properties Pvt Ltd/Ashirwad resorts and hospitality Pvt Ltd.
Neel YagnikNeel Yagnik
Client Referential Officer (Associate Level 1) at BNP Paribas ISPLClient Referential Officer (Associate Level 1) at BNP Paribas ISPL
Aneri NanduAneri Nandu
Media Insight Analyst. at OnclusiveMedia Insight Analyst. at Onclusive