Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Rovin  Yeshashwik

Rovin Yeshashwik

Delhi

Summary

Senior Customer Service Representative experienced in enhancing customer satisfaction and resolving complex issues. Delivered impactful results through effective communication and team management, driving optimum performance and timely outcomes.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Busking

Anywhere
01.2016 - Current
  • Arranged and rehearsed setlist to enhance audience engagement
  • Delivered vocal performances to entertain and connect with venue patrons

Senior Customer Service Representative

Admiral Solutions
Gurgaon
01.2023 - 09.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with teams to improve service procedures and customer satisfaction.

Customer Service Representative

Adobe Teleperformance
Gurgaon
03.2020 - 03.2023
  • Assisted customers with inquiries regarding Adobe products and services.
  • Resolved customer issues through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions in the support system.

Anchor and Candid Photographer

Screwed up studios
Patna
01.2017 - 04.2019
  • Recorded voiceovers for commercials and promos.
  • Affective communication in Hindi and English .
  • Hosted different functions customed to the party needs.

Music Teacher

Leeds public school
Patna
01.2018 - 02.2019
  • Developed engaging lesson plans for diverse student needs and learning styles.
  • Implemented classroom management strategies to create a positive learning environment.
  • Coordinated music programs and performances to enhance student participation.

Education

Bachelor of Arts - English

Magadh University
PATNA
03.2015 - 03.2019

St Xavier's High School Patna
Patna

Skills

  • Customer support
  • Communication and documentation
  • Team work and project assessment and management
  • Vocalist - Can do voiceover
  • Singer - able to sing songs and jingles
  • Writer and editor -

-Write songs and poems, assignments, articles etc

-Edit or translate Hindi to English and vice versa

Languages

Hindi
First Language
English
Advanced (C1)
C1

Accomplishments

  • Awarded the best representative in the annual awards
  • Awarded full attendance award

Affiliations

  • Music
  • Writing
  • Chess
  • Swimming

Timeline

Senior Customer Service Representative

Admiral Solutions
01.2023 - 09.2025

Customer Service Representative

Adobe Teleperformance
03.2020 - 03.2023

Music Teacher

Leeds public school
01.2018 - 02.2019

Anchor and Candid Photographer

Screwed up studios
01.2017 - 04.2019

Busking

Anywhere
01.2016 - Current

Bachelor of Arts - English

Magadh University
03.2015 - 03.2019

St Xavier's High School Patna
Rovin Yeshashwik