Rovina Rodrigues
Dubai
Summary
Dynamic professional with a proven track record at Mitsubishi Elevator India Pvt. Ltd, excelling in time management and verbal communication. Demonstrated leadership by streamlining office workflows and enhancing customer service functions, leading to improved operational efficiency. Skilled in Microsoft Office, adept at multitasking and consistently exceeding performance goals.
Overview
12
12
years of professional experience
Work History
Administrative Executive
Mitsubishi Elevator India Pvt. Ltd
Mumbai
04.2022 - Current
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Gathered information, scanned records and maintained confidentiality of electronic data.
- Organized and maintained executive calendar of appointments, meetings, conferences and travel itineraries.
- Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Answered and routed phone calls and emails, always maintaining confidentiality.
- Prepared invoices and drafted memos for executives.
- Processed purchase orders for office supplies, equipment and services as needed.
- Prepared reports, presentations, agendas and other documents as requested by management.
Receptionist
G4S Facility Services Pvt Ltd (Mitsubishi Elevator India Pvt Ltd)
Mumbai
10.2018 - 03.2022
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Prepared welcome packages for new hires.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments for clients, customers, and other visitors.
Receptionist
Sukvarsha Management Services (Mitsubishi Elevator India Pvt Ltd)
Mumbai
07.2017 - 09.2018
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Transcribed tapes and notes from meetings into prescribed formats.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Scheduled and confirmed appointments.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Guest Relations Executive
Radius Hospitality Concepts Pvt.Ltd
Mumbai
06.2014 - 06.2017
- Worked as Guest Relation Executive for the Membership Department
- Maintained financial accuracy by collecting deposits, fees and payments
- Managed and improved customer service functions for reception and lounge areas
Customer Service Representative
First Source Solutions Pvt.Ltd
Mumbai
06.2013 - 05.2014
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Regularly exceeded daily sales and product add-on quotas
Education
TYB.com - Commerce
Maharashtra Open University
Nashik05-2021
Higher Secondary Certificate(10+2) -
Maharashtra Board
03.2010
Skills
- Time Management
- Verbal and written communication
- Customer service
- Multitasking
- Leadership
- Microsoft Office
- Microsoft Excel and PowerPoint
- Dependable and responsible
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 08/27/91
Timeline
Administrative Executive
Mitsubishi Elevator India Pvt. Ltd
04.2022 - Current
Receptionist
G4S Facility Services Pvt Ltd (Mitsubishi Elevator India Pvt Ltd)
10.2018 - 03.2022
Receptionist
Sukvarsha Management Services (Mitsubishi Elevator India Pvt Ltd)
07.2017 - 09.2018
Guest Relations Executive
Radius Hospitality Concepts Pvt.Ltd
06.2014 - 06.2017
Customer Service Representative
First Source Solutions Pvt.Ltd
06.2013 - 05.2014
TYB.com - Commerce
Maharashtra Open University
Higher Secondary Certificate(10+2) -
Maharashtra Board
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