Tekla Structures
Rovina Jerin Auxilia Sundar
Quality Assurance Professional
Chennai
Summary
Detail-oriented and Reliable Quality Assurance Professional with solid interpersonal and collaborative skills in operations monitoring and quality control with Outstanding communication, multitasking and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Quality Assurance Professional
Sitel India Pvt. Ltd.
Chennai
09.2022 - Current
- Provided regular updates to teams on products and quality metrics.
- Collaborating with quality team to implement corrective actions.
- Determined root cause of violation and non-conforming results and implemented appropriate corrective and preventive action plans throughout the process.
- Provided training to over 40 onboarding team members in 2022.
- Documented and executed detailed chat and call audits by summarized and logged audit findings for reporting purposes to improve customer experience.
- Promoted adherence to quality standards by educating personnel weekly.
- Developed weekly reports for team quality improvements.
Customer Service Representative
Sitel India Pvt. Ltd.
Chennai
06.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and close sales.
- Answered customer chats and calls promptly to improve AHT while handling triple concurrency chats.
- Effectively communicated with customers about the new Bell Residential products and services and potential upgrades.
- Exhibited high energy and professionalism when dealing with Canadian Customers and peers.
- Increased team productivity by attaining team targets.
- Cross-sell trained and provided backup support for the team.
- Entered orders into Sales tracker to track tight sales targets.
Sales Executive
Amly Travels & Tours
Chennai
06.2019 - 06.2020
- Coordinated trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Maintained customer passports, visa information and other paperwork current and organized for easy access and use.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Singapore, Thailand etc.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Verified and finalized arrangements to deliver smooth and efficient travel for clients.
- Provided clients with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operations in coordinating both international and domestic travel by travelling along with Client groups.
BIM Engineer
De Novo Software Solutions
Chennai
05.2018 - 06.2019
- Reviewed calculations and analytical data to maintain accuracy of technical reports.
- Accurately designed specifications for projects after computing structure failures and strength requirements.
- Estimated materials costs and sourcing requirements for project feasibility.
- Drafted precise technical specifications and data sheets.
- Trained University students to Design and Analyze on industrial based projects using Staad Pro V8i, AutoCAD 2019, Revit Architecture and Construction 2019, Trimble Tekla Structures and Lumion 4.
Education
Bachelor of Engineering - Civil Engineering
Loyola Institute of Technology
Palanchur, Chennai, India 08.2014 - 05.2018
XII -
St.Joseph’s Anglo-Indian Hr.Sec.School
Perambur, Chennai, India 06.2011 - 05.2013
X -
St.Joseph’s Anglo- Indian High School
Perambur, Chennai, India 06.2000 - 05.2011
Skills
Sound quality management techniques
Software
MS Excel
Staad Pro V8i
Photoshop CC 2014
Type Writing
Lumion 4
Revit 2019
Certification
Certified Quality Assurance Professional, Sitel India Pvt. Ltd - 2022
Interests
Singing
Building Relationship
Interior Designing
Timeline
Quality Assurance Professional
Sitel India Pvt. Ltd.
09.2022 - Current
Certified Quality Assurance Professional, Sitel India Pvt. Ltd - 2022
09-2022
Customer Service Representative
Sitel India Pvt. Ltd.
06.2020 - Current
Sales Executive
Amly Travels & Tours
06.2019 - 06.2020
BIM Engineer
De Novo Software Solutions
05.2018 - 06.2019
Bachelor of Engineering - Civil Engineering
Loyola Institute of Technology
08.2014 - 05.2018
XII -
St.Joseph’s Anglo-Indian Hr.Sec.School
06.2011 - 05.2013
X -
St.Joseph’s Anglo- Indian High School
06.2000 - 05.2011
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