Traveling
Roxy Sen
MECHANICAL ENGINEER
Siliguri
Summary
Personable and driven, with comprehensive understanding of strategic planning and operational management, coupled with strong leadership abilities. Possesses deep understanding of business development and financial oversight, with proficiency in implementing effective processes and systems. Committed to driving growth and enhancing organizational efficiency.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
EXECUTIVE- GENERAL MANAGER
K.S. MOTORS (HERO MOTOCORP)
08.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
EXECUTIVE- WORKSHOP MANAGER
RIDERS CORNER (ROYAL ENFIELD)
11.2018 - 08.2022
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Updated policies to reflect changing demands and improve performance, quality and efficiency of workshop operations.
- Purchased and oversaw inventory of supplies, tools and equipment
- Interviewed, recruited and trained new onboarding candidates.
WARRANTY MANAGER
IMPRESSION HONDA (HONDA CAR INDIA LTD.)
10.2017 - 11.2018
- Streamlined warranty claim processes for increased efficiency and faster resolution times.
- Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
- Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
- Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
JOB CONTROLLER
IMPRESSION HONDA (HONDA CAR INDIA LTD.)
04.2016 - 10.2017
- Performed comprehensive root cause analyses on production issues to prevent reoccurrence in future operations.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Enhanced operational efficiency by implementing effective scheduling and resource allocation strategies.
- Supervised technicians job in providing excellent customer service to callers requiring assistance for general and accidental issues.
- Worked with technician to resolve technical problems, improve operations.
SERVICE ADVISOR
IMPRESSION HONDA (HONDA CAR INDIA LTD.)
04.2014 - 04.2016
- Answered customer questions about services and provided detailed explanations regarding service charges.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Asked open-ended questions to better determine needs
- Handled customer issues with confidence, using technical skills to provide effective resolution.
- Cross-trained and provided backup for service managers.
Education
B.TECH - Mechanical Engineering
Surendra Institute of Engineering and Management
Higher Secondary - Pure Science
Tarai Tarapada Adarsha Vidyalaya
Secondary - undefined
Valmiki Vidyapith (H.S.)
Skills
Interpersonal skills
Certification
15 Days vocational training from Diesel Loco Shed, Siliguri on cooling water system, lubricating oil system and fuel oil system.
Accomplishments
- Editor of Quarterly published departmental magazine 'MECHSIEM'.
- Won the interdepartment Quiz competition.
- Won the interdepartment debate competition.
- Participated in green Olympiad.
- Participated in national science Olympiad.
Disclaimer
I hereby declare that all the abovementioned information are best of my knowledge and true.
Personal Information
- Father's Name: Asish Sen
- Date of Birth: 04/29/90
- Nationality: Indian
Interests
Reading books
Listening music
Timeline
EXECUTIVE- GENERAL MANAGER
K.S. MOTORS (HERO MOTOCORP)
08.2022 - Current
EXECUTIVE- WORKSHOP MANAGER
RIDERS CORNER (ROYAL ENFIELD)
11.2018 - 08.2022
WARRANTY MANAGER
IMPRESSION HONDA (HONDA CAR INDIA LTD.)
10.2017 - 11.2018
JOB CONTROLLER
IMPRESSION HONDA (HONDA CAR INDIA LTD.)
04.2016 - 10.2017
SERVICE ADVISOR
IMPRESSION HONDA (HONDA CAR INDIA LTD.)
04.2014 - 04.2016
Higher Secondary - Pure Science
Tarai Tarapada Adarsha Vidyalaya
Secondary - undefined
Valmiki Vidyapith (H.S.)
B.TECH - Mechanical Engineering
Surendra Institute of Engineering and Management
Similar Profiles
ASFAK MO RANGREJASFAK MO RANGREJ
Computer Operations Manager at Prince Motors (ARD- Hero MotoCorp Limited)Computer Operations Manager at Prince Motors (ARD- Hero MotoCorp Limited)
Sohil SureshSohil Suresh
Customer Relations Executive at Ace Motors Pvt Ltd - Hero MotoCorpCustomer Relations Executive at Ace Motors Pvt Ltd - Hero MotoCorp
MUKESH KUMAR YADAVMUKESH KUMAR YADAV
Sr, Design Engineer at Hero MotoCorp, Hero MotocorpSr, Design Engineer at Hero MotoCorp, Hero Motocorp